Senior Manager, Information Technology

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Information Technology based in the United States.

This is a hands-on leadership opportunity to shape and scale IT operations for a globally distributed <organization.You> will lead a small, high-impact team while remaining close to day-to-day technology operations and problem-solving.The role spans infrastructure, identity and access management, endpoint and SaaS tooling, security, and employee technology <experience.You>’ll work closely with Engineering, People, Legal, and Finance to build reliable, secure, and scalable internal <systems.You>’ll also help strengthen compliance practices and establish operating rhythms that improve accountability and visibility.The ideal environment is fast-moving and evolving, giving you meaningful ownership over both strategy and execution.This role is well suited to a player-coach who enjoys improving systems, developing people, and turning operational challenges into scalable solutions.

Accountabilities

• Lead day-to-day IT operations and ensure a reliable, secure, and high-quality technology experience for employees across a distributed workforce.
• Manage, mentor, and develop a small IT team, providing clear priorities, guidance, coaching, and hands-on support when needed.
• Partner with Engineering, People, Legal, Finance, and other stakeholders to address onboarding, access, tooling, security, and employee technology needs.
• Drive improvements across identity management, device management, endpoint security, SaaS applications, and other core IT systems.
• Support security and compliance initiatives, including frameworks such as SOC 2 and ISO 27001, in collaboration with internal stakeholders.
• Identify operational inefficiencies and implement scalable processes, systems, and automation that improve speed, consistency, reliability, and employee experience.
• Establish and maintain effective IT operating rhythms, including SLAs, ticketing workflows, documentation, reporting, and accountability mechanisms.
• Balance strategic planning with hands-on execution, stepping into escalations and complex technical challenges when required.
• Continuously evaluate the internal technology environment and identify opportunities to improve performance, security, and scalability.

Requirements

7+ years of professional IT experience, including experience leading, managing, or mentoring others in an IT team environment.

Strong player-coach mindset, with the ability to lead a team while remaining comfortable with hands-on technical execution and troubleshooting.

Experience working in high-growth, startup, or similarly dynamic environments where processes and systems are continually evolving.

Solid understanding of modern IT infrastructure and tooling, including identity providers (IdP), mobile/device management (MDM), endpoint detection and response (EDR), VPN, data loss prevention (DLP), and SaaS environments.

Experience supporting or partnering on information security and compliance programs such as SOC 2 and ISO 27001.

Strong operational judgment, with the ability to prioritize competing demands, manage resources effectively, and consistently move important work forward.

Excellent communication and stakeholder-management skills, with the ability to collaborate across functions in a remote and asynchronous environment.

A proactive, systems-oriented approach and a demonstrated ability to identify inefficiencies and turn them into practical, scalable improvements.

Strong leadership, coaching, and organizational skills, with the ability to develop team members and create clarity in a changing environment.

Benefits

Compensation: $158,000–$180,000 USD for the stated range, with compensation varying by market zone, experience, skills, and other relevant factors. Listed zone ranges include $189,000–$216,000 for Zone 1, $173,000–$198,000 for Zone 2, and $158,000–$180,000 for Zone 3.

Healthcare: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.

Paid Leave: 16 weeks of paid parental leave and unlimited PTO.

Remote Work: Fully remote-friendly work environment with support for distributed employees.

Wellness: Wellness and remote-work stipends designed to support employee well-being and an effective home working environment.

Professional Development: Dedicated professional development budget to support ongoing learning and career growth.

Retirement: 401(k) plan and additional financial benefits.

Additional Perks: A range of employee benefits and programs designed to support health, flexibility, and overall well-being.