Mediation Services Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mediation Services Coordinator based in Canada.

This role offers an opportunity to support a community-focused mediation initiative designed to help condominium communities resolve disputes constructively and <efficiently.You> will coordinate the day-to-day administration of mediation cases, from intake and eligibility screening through scheduling, case tracking, and <follow-up.As> a central point of contact, you’ll work closely with applicants, participants, volunteer mediators, and other stakeholders.The role combines program coordination, case administration, stakeholder support, records management, and program <evaluation.You>’ll contribute to a pilot program where accurate data, responsive service, and efficient processes are essential to measuring its impact.The position is well suited to an organized, service-oriented professional who can manage sensitive information with discretion and <professionalism.You>’ll also have opportunities to identify improvements and contribute to the future development of community-based dispute resolution services.

Accountabilities

• Respond to inquiries about the mediation program and provide clear information regarding processes, eligibility requirements, and participation.
• Coordinate intake activities and conduct preliminary eligibility screening in accordance with established criteria and procedures.
• Assign cases to co-mediation teams based on mediator availability, capacity, and operational requirements.
• Coordinate scheduling and administrative logistics for mediators and participants.
• Monitor mediation files, track case progress, and help ensure activities are completed in a timely manner.
• Identify operational issues and escalate matters appropriately when required.
• Act as a primary point of contact for volunteer mediators and maintain regular communication with applicants, participants, and other stakeholders.
• Provide timely, professional, and responsive support to promote a positive participant experience.
• Maintain accurate, confidential case files, records, and program documentation.
• Collect and maintain program data, metrics, and statistics to support reporting and evaluation.
• Support participant feedback collection and contribute to pilot evaluation activities.
• Prepare reports, summaries, and updates on program activities, progress, and outcomes.
• Assist with developing and improving program procedures, tools, resources, and administrative processes.
• Identify opportunities to improve service delivery and operational efficiency.
• Contribute recommendations related to pilot design, processes, and potential future program implementation.

Requirements

• Post-secondary education in a relevant discipline, or an equivalent combination of education and professional experience.
• Demonstrated experience in administration, program coordination, case management, or a similar support function.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and competing deadlines.
• Excellent written and verbal communication skills.
• Strong interpersonal and stakeholder management abilities, with a customer-service-oriented approach.
• Professionalism, sound judgment, discretion, and a demonstrated ability to handle sensitive and confidential information.
• Proficiency with Microsoft Office applications and virtual meeting platforms.
• Ability to work independently while collaborating effectively with diverse stakeholders.
• Experience with mediation, dispute resolution, alternative dispute resolution (ADR), or community-based conflict resolution is an asset.
• Mediation training, certification, or postgraduate education related to dispute resolution is an asset.
• Experience supporting volunteer-based programs or initiatives is an asset.
• Experience in project coordination, program administration, or case management is an asset.
• Knowledge of Ontario’s condominium sector and condominium governance is an asset.
• Experience in a regulatory, public-sector, tribunal, or not-for-profit environment is an asset.

Benefits

• Fully remote work arrangement across Ontario/Canada, with occasional attendance at meetings as required.
• Six-month independent contractor engagement.
• Full-time anticipated workload during the engagement period.
• Compensation of $30–$38 per hour.
• Invoices submitted and paid on a bi-weekly basis.
• Opportunity to contribute to a community-based mediation pilot with meaningful social impact.
• Ability to help improve program processes, tools, and future service delivery.
• Inclusive and diverse working environment with accommodation available throughout the recruitment process.
• Contractor is responsible for applicable statutory remittances, insurance, and business expenses unless otherwise agreed.
• Engagement may be terminated by either party with two weeks’ written notice.