About The Role

Legal Solutions EngineerNew YorkWordsmithWordsmith is building the legal operations platform for in-house teams, and we are growing fast.We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.More than 500 companies, including Financial Times, Safelite, <Trip.com>, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI. The RoleLegal Solutions Engineers turn the product into real outcomes for <customers.You>’ll work with customers after purchase to design, configure, and implement legal workflows inside Wordsmith. This role sits close to the customer, helping them embed the platform into how their legal function actually <operates.It>’s part implementation, part problem solving, and part advisory. You’ll combine legal understanding with product knowledge to help customers get meaningful value from the platform. What you’ll doCustomer ImplementationLead implementation projects for new customersDesign workflows and automation tailored to each organisationConfigure the platform to support real legal use casesSolution DesignWork directly with legal teams and Legal Ops leaders to understand how they operateTranslate legal processes into structured workflows and AI-enabled automationAdvise on best practices for implementing legal technologyCustomer Success & ExpansionSupport onboarding and early adoptionHelp customers expand into additional workflows and use casesPartner with Account Management to identify growth opportunitiesProduct FeedbackSurface patterns, insights, and recurring requests to Product and EngineeringHelp shape how the product evolves based on real usage What we’re looking forExperience in legal tech, legal operations, or process transformationStrong understanding of how in-house legal teams workAbility to manage customer projects and guide stakeholders through changeComfortable working across legal and technical domainsStructured thinker — you can turn messy processes into clear systemsStrong communication skills and confidence working directly with customers Typical backgrounds include:Legal EngineersLegal Operations professionalsLawyers who have moved into legal techImplementation or solutions consultants in SaaS with a legal background How we workWe’re an in-office team in New York. We work together because it helps us collaborate closely across product, engineering, and customer teams. You should expect to be in the office as your default.This is a high ownership role. You’ll be trusted to run projects, work directly with customers, and drive outcomes without heavy oversight.The problems are often not fully defined. Part of the role is bringing structure and clarity to how legal work gets done. Why this role mattersThe value of legal technology comes from how it’s <implemented.Legal> Solutions Engineers ensure customers successfully embed Wordsmith into their workflows and see real impact.This role sits at the centre of that. What you can expectDirect impact on customer outcomes and product adoptionClose collaboration with Product, Engineering, and GTM teamsA chance to shape how legal teams use AI in practiceCompetitive salary and meaningful equity