Head of Revenue Operations

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard.Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.We’re looking for a Head of Revenue Operations to architect how we scale. We are looking for someone to move us from “What happened last quarter?” to “What’s coming next quarter?” and build the systems, data infrastructure, and operating rhythm that enable our multi-channel GTM organization run predictably and <efficiently.You>’ll lead a team that already includes a data analyst and a sales enablement partner, and you’ll own the full RevOps stack. You will partner with the CRO, CCSO, and CFO on the numbers that go in front of our board. We are a PE-backed company scaling towards $200M+, and this role exists because we need Revenue Operations to be the growth engine, not a reporting function.What You’ll DoBuild leading-indicator infrastructure. Move us beyond lagging reports and CRM hygiene into pipeline and forecast systems that predict what’s coming with accuracy and accountability across the sales org.Own the RevOps tech stack, including Salesforce, Gong, Clay, and the lead lifecycle systems across a multi-channel sales organization, ensuring data integrity and adoptionLead and develop your team-currently data analysis and sales enablementOwn capacity planning across our GTM motions, translating headcount and pipeline targets into clear hiring and coverage plansDefine and enforce consistent sales methodology, stage criteria, and handoff standardsDesign and administer comp plans across the entire GTM org, including quota settingPartner with CRO and other executives on board-level reporting, translating pipeline health, forecast accuracy, and GTM performance into clear, credible narratives for our investorsSupport ICP and segmentation refinementLead the design of frameworks to evaluate sales productivity and other leading indicators of success or risk to achieving business goalsEvaluate and roll out new tooling as we grow that improves rep productivity and management visibility with a clear point of view on build vs buy and ROIAct as the connective tissue between the GTM teams and cross-functional stakeholders (Finance, Legal, Account Management, Product, etc.)Leverage AI to scale the impact of the functionWhat You Bring7+ yrs in Revenue Operations or Sales Operations, with at least 3+ yrs leading a team, ideally inside a vertical SAAS or PE-backed business.Track record of building forecasting and pipeline infrastructure, not just maintaining what already exists.Deep fluency in Salesforce, comp plan design, capacity planning, and sales tooling (Clay, Gong, etc).Comfortable operating in a high-growth, multi-segment GTM organization consisting of enterprise sales, high-velocity, account management, and <partnerships.Direct> communication style. You’ll be trusted with ambiguity and expected to bring structure to it.Why ePayPolicyCompetitive salaryComprehensive benefits package with employer-paid basic life and disability premiums401KFlexible Paid Time Off Policy (FTO)Company-sponsored quarterly “ePayItForward” initiatives Supportive and inclusive company culture with a focus on work/life balanceFully-stocked kitchenLunch stipend when working onsiteOpen communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)Huge opportunity for growthWe operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: <https://forms.gle/xKppyKTSqfTUi7hz5>