Recepcionista de Hotel

We are hiring! Receptionist

Job Title: Receptionist

Reports to: Front of House Manager

Responsible for: Developing an excellent service to guests

Job Requirements

• Education in Finance/ Hospitality/ Tourism
• Experience: Minimum 1 year
• Driver license
• Opera Cloud System
• Languages: English: Professional Level / Spanish: Professional Level

Other languages are highly valued (French, German, Arabic)

Principle scope and purpose of job

• Together with the team, work in a proactive and passionate way to develop a sustainable business
• Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club
• Ensure pre-research is made for each arriving guest and deliver a personal service accordingly.
• Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit
• Ensure that the reception desk is always manned
• Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly
• In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual
• Local knowledge of the area and proactiveness in regards to potential requests on and off property

Key tasks as follows

Guest/Operation

Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures

Ensuring the set standards and expectations are maintained on the highest personal level

Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance

Check in & Check out guests, billing and end-of shift cashiering

Coordinate VIP amenities in conjunction with housekeeping

Handle room reservations including room upsell and packages, in conjunction with reservations department

Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only

Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed

Be fully updated on the Emergency procedures

Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition

Ensure a safe working environment is achieved in line with laid out hotel procedures and policies

Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations

Review guest procedures and update accordingly

Financial

• Provide information as requested by the Finance Department regarding all activities related to the reception department.
• Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception.

People & Development

• Develop a culture of excellence within the team
• Assist in training and develop the new team members
• Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit

Sales & Marketing

• Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests.
• Give frequent updates to the Management team of guest profiles
• Assist with marketing and sales events/activities on an ad hoc basis
• Provide information and statistics relating to the up-selling activities realized
• Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition

Other

This Job Description serves as a guide and may be changed in the light of changing business needs

We are offering

• Long term contract
• Full time. 8 hours working (without split shift). Two days off/week
• High emotional salary. Good working environment
• Benefits from relationships with third parties
• Training and professional development plan