About The Role

Job Summary: The Carrier Relations Representative is responsible to prepare and process daily and weekly invoices from carriers for payment. This position will assist the Carrier Relations Supervisor with other carrier related duties

Essential Job Functions

Audits all carrier paperwork and trip information against dispatch for payment purposes.
Posts all carrier pay, including but not limited to the following: mileage pay, miscellaneous pay for trips, hourly and/or daily pay, any other special pay
Audits payment information weekly to ensure accuracy
Follows company policies regarding carrier pay
Cultivates and sustains professional relationships with carriers and logistics teams, handling matters related to policies, paperwork training, and addressing issues
Assists carriers with inquiries on payment, paperwork, and other payment-related needs
Assists with carrier onboarding and maintaining carrier paperwork and files
Support other departments in locating paperwork, auditing, research, and contacting carriers
Track payments and deductions and ensure deductions go into the correct GL accounts
Balance general ledger accounts for accounting department
Work closely with accounting department to resolve issues
Record keeping of weekly payments for reporting purposes
Assists with the indexing/scanning departmental duties when needed
Performs other related duties as assigned

Qualifications

Required

High school diploma or equivalent
Valid Driver’s license in state of residency with acceptable driving record
Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
Communicate effectively and professionally with all levels of internal and external staff
Manage multiple tasks independently to meet deadlines
Proficiency in basic computer skills including Microsoft Office applications specifically Excel, Google Workspace, and 10 key
Ability to learn and adapt to new technology relating to office practices and procedures
Maintain confidentiality of sensitive information
Ability to plan, organize, and prioritize work
Excellent organizational skills and attention to detail
Ability to thrive in a fast-paced and ever-changing environment

Preferred

Associate degree in finance, accounting, or related field
2+ years experience in customer service or office administration

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

Work Environment: The duties of this job are performed primarily in an office environment and occasionally, in a commercial motor vehicle terminal operations environment thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.