Head Coach

DescriptionAbout Chelsea Piers:
Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.

The Opportunity:

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You’ll Love Working Here:

Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
Team-Oriented Culture – we win together and support each other every day.
Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.

Role & Responsibilities:

Manage active clients to ensure each client is training minimum 1x a week frequency
Manage inactive clients to reactivate session utilization and retain clients month over month
Perform Zoho CRM outreach to schedule complimentary sessions for the team
Conducts a minimum of 2 complimentary sessions per day (10hrs a week) with intent to convert and assign to a Personal Trainer on staff
20 hours of admin time per week to manage the PT business
Conducts up to 10 paid sessions per week (10 hours per week)
Assist in hiring, onboarding, and developing Personal Trainers
Serve as a mentor for other trainers on staff
Lead Exercise Education Monthly Meeting
Lead Weekly Team Building Workouts

QualificationsQualifications:

Analysis and understanding of key business metrics that directly impact membership growth
Self-motivated/entrepreneurial spirit with an outgoing, diligent and affable disposition
Superior customer service skills; excellent and clear communication skills, both verbal and written; strong organizational skills and attention to detail
Proficiency in Microsoft Office including Word and Excel
Passion for fitness with a team-first mentality
Ability to work on nights, weekends and holidays as needed
High-energy, passionate, articulate and personable
Leadership skills and team management experience
Ability to clearly articulate ideas and perspective through constant communication