Patient Support Representative

DescriptionPOSITION DESCRIPTION

Responsibilities include the provision of exceptional customer service and preparation of documents to ensure patient satisfaction and professionalism and smooth clinic flow. Assist with telephones including scheduling/rescheduling appointments. Posting all monies collected at the Front Desk to patient accounts as well as balancing all monies, credit card transactions and checks at the close of business.

KEY RESPONSIBILITIES:

Greet patients upon arrival
Answer phone by 3rd ring
Check-in patients

Verify all information is correct in demographics for all patients
Obtain/ scan insurance and identification cards
Make sure all authorizations are put in system
Process new patient information packets
Add PCPs to all patients' charts
Post monies/batch reconciliation
Put up fee tickets promptly
Communicate with the staff and patients regarding wait times/ delays in clinic

Scanning in documents (outside medical records/ consents/ all pertinent information)
Appointment confirmations
Appointment reschedule when needed
Request authorizations
Review the schedule to ensure all requested testing appointments have been kept
Insurance verification / Eligibility (HMO, PPO, and Vision Plans)

Review scheduled/ insurance verification for and reschedule any ineligible patients
Review the schedule to ensure all required authorizations are obtained

Checking incoming and outgoing fax status
Ensure all Medical records request get to the correct department for processing
Maintain a clean work/ waiting area, restock business cards for all doctors
Take messages to send tasks to technicians when needed
Check out patients,

Make sure all doctor's orders are complete
Verify that correct insurance has been added to encounter
Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
Offer dark glasses for dilated patients

Hand out surveys/Yelp cards

QualificationsEXPERIENCE:

Minimum:

High School Diploma (or its equivalent)
2 years of experience in the medical field front office
Experience working with the public.

Required Qualifications:

2–5 years of relevant experience in a medical office or healthcare setting.
Previous experience in medical reception and customer service.

KNOWLEDGE, SKILLS, ABILITIES:

Computer literate.
Ability to type 25 wpm.
Working knowledge of general office duties.
Working knowledge of contracted insurance plans.
Good verbal and written communication skills.
Good telephone skills.
Customer service oriented.
Task-oriented.
Ability to work in a fast-paced environment.