Service Account Manager
Ralliant · Taipei City, Taiwan
About The Role
✅ Responsibilities Responsible for service business delivery in the assigned market, achieving sales targets and related performance KPIs. Manage, update, and forecast sales opportunities based on targets; maintain and update customer data in the CRM system. Handle contract and service processes for both internal and external customers; coordinate with customers and internal teams to identify optimal solutions. Develop a deep understanding of customer procurement processes and key decision-makers; build and maintain strong customer relationships. Conduct customer development activities, including visits and cold calls; become familiar with company systems and operational processes. Collaborate closely with front-end sales teams to promote after-sales business and establish effective cooperation mechanisms. ✅ Qualifications Minimum of 2 years of experience in service-related industries (e.g., customer service or after-sales support). Strong customer service mindset and independent problem-solving skills. High level of self-discipline and accuracy, with the ability to complete tasks efficiently and on time. Proactive attitude, strong sense of responsibility, good communication skills, and willingness to learn. Team player with a customer-oriented mindset; demonstrates integrity and aligns with company values. Self-motivated with the ability to work under pressure. Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.). Good English reading and writing skills. Willing to travel as required. University graduation
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