Senior Access Center Representative- Access Management, Full-Time, Bridgeton

The Senior Access Center Representative serves as a peer leader and real-time resource within the Access Center, providing operational support, live coaching, issue escalation, and workflow oversight to a designated specialty pod. This senior-level position is distinguished by its combination of advanced technical proficiency, peer leadership, and autonomy in resolving scheduling and patient access issues without direct supervision. The Senior Representative supports day-to-day operations, contributes to onboarding and training, supports the Supervisor in identifying workflow trends, and acts as the primary liaison between the Access Center team and practice operations. This role requires advanced multitasking, as the Senior Access Center Representative provides real-time peer support and coaching while actively managing live patient calls and scheduling responsibilities with the Access Rep I and Access Rep II's in their designated pod.