Support & Ops Specialist - German, Amazon Freight

Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.Key job responsibilities- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience- Be aware of and adhere to applicable company policies when dealing with customer interactions- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery- Maintain knowledge of resources and operational procedures- Collaborate with team members to strive for continuous improvement- Work independently on projects or tasks to identify and resolve issuesA day in the lifeA Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.