About The Role

We are seeking candidates for the position of Head of Payments for our client, a profitable Ukrainian product startup founded in 2023 that builds personalized Health & Fitness products for a global audience. The company operates on a B2C subscription model across the US and European markets, with a fully remote team of 50+ people.

Location: Fully remote (candidate based in Europe)

Reporting to: CEO

What the Company offers

Opportunity to build the payments function as a newly created role, not a replacement, reporting directly to the CEO with no CFO or CPO in between
A concrete, measurable mandate from day one: improving Acceptance Rate from its current ~85% to a 92-94% target within 6 months
Ownership of multi-PSP infrastructure, routing, orchestration and cascading, rather than maintaining an existing setup
Close cross-functional work with engineering, analytics, legal/compliance, and finance
Room to grow the payments team beyond its current 3 people
Fully remote, flexible format with core sync hours 10:00-18:00 Kyiv time
14 days of vacation, unlimited sick leave, learning budget.

Key Responsibilities

Review the current payment setup and Acceptance Rate performance, identify key issues and early quick wins
Build and scale multi-PSP infrastructure: routing, orchestration, cascading, and onboarding of new providers
Own payment strategy metrics, including success rate, renewal rate, and recovery rate, and billing logic such as retry, dunning, and renewal flows
Manage processing costs and PSP negotiations, owning payment margin as part of unit economics
Monitor risk metrics, including chargeback rate and fraud, while scaling transaction volume
Lead and grow the payments team.

Qualification criteria

3+ years of core payments experience (adjacent experience is a plus, not a substitute)
Experience in subscription businesses - B2C, mobile/web subscriptions
Experience working with Tier-1 PSPs: Stripe, Adyen, Braintree, Checkout.com http://Checkout.com
Experience with multi-PSP orchestration, routing, and cascading
Experience with US and European markets
Relevant experience at a scale of 3-5M+ transactions per month
English level: Upper-Intermediate (B2+)
Management experience is a plus but not required - strong Senior-level candidates ready to grow into a lead/head role are welcome.

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