Express Global- Key Account Manager (Imports)- Custom Brokerage

Key Account Manager (Imports) – Customs Brokerage

Company

Express Global

Location

Mumbai

Experience

5+ Years

Department

Client Services / Customs Brokerage

Role Overview

• Express Global is looking for an experienced
• Key Account Manager (Imports) – Customs Brokerage
• to manage key customer accounts and act as the primary point of contact for assigned clients.
• The role will be responsible for ensuring
• smooth import shipment execution, customs compliance, customer satisfaction, account growth, operational excellence, and timely collection of receivables
• . The position requires strong coordination with customers, internal operations teams, Customs authorities, finance teams, and other stakeholders.

Key Responsibilities

1. Customer & Key Account Management

• Act as the primary point of contact for assigned key accounts.
• Build and maintain strong, long-term relationships with customers and decision-makers.
• Understand customer requirements and provide effective customs clearance and logistics solutions.
• Handle customer escalations and ensure timely resolution of operational issues.
• Identify opportunities for
• revenue growth, cross-selling, and account expansion
• .

1. Import Operations & Account Management

• Ensure timely and smooth execution of import shipments as per customer requirements and agreed SLAs.
• Coordinate with internal customs clearance and operations teams to ensure seamless shipment movement.

Monitor account performance against KPIs/KRAs such as

• Timely shipment clearance/delivery
• Zero/low late filings
• Demurrage and detention control
• Customs compliance
• Customer satisfaction
• Revenue and profitability
• Prepare and manage
• quotations, contracts, service agreements, and commercial documentation
• .
• Track monthly/quarterly account performance and prepare annual business forecasts.
• Prepare account status reports and conduct regular performance reviews.

1. Customs Compliance & Regulatory Management

• Ensure compliance with applicable
• Customs and Allied Acts, rules, regulations, and procedures
• .
• Stay updated on Customs notifications, policy changes, and regulatory developments.
• Communicate relevant regulatory changes to customers and internal teams.
• Support customers in maintaining compliance and minimizing customs-related operational and financial risks.

Coordinate with

• Customs authorities and other regulatory stakeholders
• whenever required.

1. Revenue & Receivables Management

• Monitor account revenue, profitability, and commercial performance.
• Track customer outstanding balances and ensure timely collection of receivables.
• Follow up with customers for overdue payments while maintaining strong business relationships.
• Work closely with the Finance and Operations teams to reduce overdue debtors.
• Ensure compliance with company credit and collection policies.

1. Client Reviews & Stakeholder Management

Conduct

• Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs)
• with key customers.
• Present account performance, operational KPIs, compliance updates, challenges, and improvement initiatives.
• Coordinate with internal departments to ensure customer commitments and SLAs are met.
• Build effective relationships with customers, Customs authorities, operations, finance, and senior management.

Must-Have Requirements

• 5+ years of experience
• in Key Account Management / Client Services / Customer Management within

Customs Brokerage, Freight Forwarding, or Import Operations

• .
• Strong hands-on understanding of
• Import Customs Clearance and Customs compliance
• .
• Experience in managing key/strategic customer accounts.
• Good understanding of
• shipment execution, customs documentation, KPIs, SLAs, demurrage, and detention
• .

Experience in

• revenue growth, quotations, contracts, and account profitability
• .
• Hands-on experience conducting
• MBRs/QBRs and customer business reviews
• .

Experience in

• receivables/collections and debtor management
• .
• Strong coordination experience with
• customers, Customs authorities, internal operations, and finance teams
• .
• Strong communication, negotiation, stakeholder management, and problem-solving skills.

Preferred Candidate Profile

• Candidates from
• Customs Brokerage / Freight Forwarding / Logistics / Import-Export
• backgrounds.
• Strong exposure to
• B2B client handling and large/key accounts
• .
• Commercially oriented with a focus on
• customer retention, revenue growth, and profitability
• .
• Strong knowledge of the Mumbai customs/import ecosystem will be an advantage.