Express Global- Customer Service Executive

Customer Service Executive – Import Operations

Experience

3+ Years

Location

: Mumbai

About Express Global Logistics

Express Global Logistics (EXG)

• is a leading logistics and supply chain solutions provider offering
• end-to-end freight forwarding, customs clearance, transportation, warehousing, project logistics, and specialized logistics services
• . We work closely with
• customs authorities, ports, airports, shipping lines, airlines, CFSs, government agencies, and global logistics partners
• to deliver compliant and efficient cargo movement.

Role Objective

• We are looking for a
• Customer Service Executive – Import Operations
• to manage end-to-end customer coordination, shipment tracking, import documentation, and operational follow-ups.
• The role will be responsible for ensuring
• smooth cargo movement, timely customer updates, proper documentation, and compliance with shipping and customs procedures
• .

Key Responsibilities

• Act as the primary point of contact for import customers and provide timely shipment updates.
• Coordinate with internal operations teams, customers, vendors, shipping lines, airlines, CFS, ports, transporters, and overseas agents.
• Handle customer queries and resolve shipment-related issues efficiently.
• Manage and coordinate import documentation and ensure documents are accurate and complete.
• Coordinate payments with carriers/shipping lines and follow up for timely processing.
• Coordinate with shipping lines for

Delivery Order (DO)

• and related formalities.
• Monitor container/cargo movement across
• CFS, DPD, SEZ, ports, and other locations
• .
• Track shipment milestones and ensure activities are completed within agreed
• SLA timelines
• .
• Maintain accurate shipment records and operational documentation.
• Prepare and maintain

Daily Status Reports (DSR)

• and share shipment updates with customers.
• Identify potential delays or operational issues proactively and coordinate with relevant stakeholders for quick resolution.
• Ensure compliance with import regulations, company SOPs, and customer-specific requirements.
• Maintain strong coordination and follow-up with all stakeholders to ensure timely cargo delivery.

Required Skills & Competencies

• 3+ years of experience in
• Import Operations / Freight Forwarding / Logistics Customer Service
• .
• Strong customer communication and customer-handling skills.
• Good knowledge of
• import processes and documentation
• .
• Hands-on understanding of
• shipping line, airline, customs, port, and CFS processes
• .

Experience with

• Delivery Order (DO) formalities
• .

Knowledge of

• CFS / DPD / SEZ operations
• .
• Strong shipment tracking and follow-up skills.
• Ability to coordinate with multiple internal and external stakeholders.
• Strong problem-solving and escalation-handling skills.
• Good attention to detail and ability to work within deadlines/SLA.
• Working knowledge of freight forwarding and logistics systems.