Collections Analyst

As a
Collections Analyst
, you will be a key driver of our company’s financial health. We’re looking for a tenacious, detail-oriented professional who can balance assertive debt recovery with exceptional relationship management. You will navigate complex billing disputes, negotiate repayment strategies, and ensure full compliance with debt collection regulations.

Key Responsibilities

Arrears Management:
Recover outstanding payments through professional negotiation across both early-stage (reminders and proactive outreach) and late-stage (intensive recovery and legal escalation) delinquency cycles.
Client Liaison:
Resolve billing disputes and queries efficiently, maintaining a client-centric approach and high level of professionalism to preserve long-term business relationships.
Process Execution:
Follow established collections workflows/process and compliance standards (Debt Collection Act, POPIA), while suggesting strategic improvements.
Legal & Compliance:
Issue Letters of Demand, Listing Notifications, and Adverse Listing notices; initiate legal proceedings when necessary.
Operational Support
: Conduct skip-tracing to locate overdue accounts and manage ticket allocation via Zendesk.
Documentation & Reporting
: Maintain precise electronic records of all communications and daily performance reporting when required.
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
Matric certificate or equivalent
Diploma/Degree in a financial related field would be highly advantageous
Previous collections experience (Minimum of 2 years) or alternatively financial administrative experience
A track record of providing excellent customer service
Strong numerical ability
Ability to thrive in an ever-changing environment with lots of moving parts
Strong communication and people skills
THE COMPETENCIES WE’RE AFTER
Strong customer focus
Self-starter and initiative-taker
Enthusiastic team-player
Willingness to learn in a dynamic and fast moving company
Positive contribution to the Collections team and Lulalend
Out-of-box thinking and solutions driven
Great negotiation skills
Empathetic yet logical approach
Ability to resolve conflict in a constructive manner