Transfer Service

Job Title: Senior Transfer Service Manager About The Role: Oversee and manage the end-to-end processes of the Transfer Service team, ensuring optimized operations, accuracy, and compliance with policies and procedures. Provide strategic leadership and effective management to achieve high service standards, accurate financial reconciliation, and consistent regulatory compliance. What Will You Do: Directing, Monitoring, Control and Review end-to-end Transfer Service Team working Process to Ensure process Optimization and Compliance toward certain policy-procedures. Proceed Transaction reconciliation and ensure its accuracy to provide optimal and high-quality services Oversee deposits, top-ups, disbursements, settlements, and refunds in the remittance system, ensuring accuracy and service quality. Manage daily currency that used by partners. Monitor system refunds, DOKU transactions, and top-up deposit systems to ensure compliance and process optimization. Report daily transactions to finance, regulatory partiesPPATK and BI, management and all partners and ensure its delivery for the purpose of process accountability and transparency. Directing, Monitoring, Control and in some degree proceed Document fillingagreements, merchants documents, regulatory letters and responsible for its completion to Ensure process Optimization and Compliance toward certain policy-procedures. Giving advice, direction and in some degree providing respond toward Merchants complain related to disbursement to ensure solvency effectiveness which also comply to related policy-procedures. Formulate and Set working goals, budget, process service-level standard, policy as well as procedure of Transfer Services Team to ensure alignment with company strategic goals as well, process compliance and excellency. Conduct regular Performance Review and Feedback Process for the team and propose team competencies development plan to ensure team competencies enhancement happen to retain and develop recon talent. Soft Skill Requirements: Leadership and team management skills Strategic planning and process optimization Problem-solving and conflict resolution Effective communication and collaboration Technical Skill Requirements: Proficiency in reconciliation and transaction processing Knowledge of regulatory reporting (e.g., PPATK, BI compliance) Strong understanding of remittance and currency management systems