Refurb Centre Technician at Our Taap — United Kingdom

About The Role

As a Refurb Centre Technician at Our taap, your primary focus will be the refurbishment process of returned water systems, ensuring every unit is restored to peak performance and ready to delight customers once again.

Your job? Make refurbishments a breeze, keep the Pure water flowing with top-notch refurbishment, and sprinkle a bit of that our taap magic on every machine.

Key Tasks/Focuses

Refurbishment

Diagnose root causes of product returns and carry out refurbishment of returned or broken water home systems, following specifications and training provided by the Quality Manager
Ensure all repairs are completed correctly the first time to prevent repeat returns
Maintain high standards of technical accuracy and attention to detail
Collaborate with the Quality Manager to identify recurring issues and suggest process improvements that enhance repair quality and reduce future returns

Communication and Teamwork

Be a valued member of the team communicating with your team lead to continue to improve results
Step up to support when your team needs

Stock & process accuracy

Follow all Stand Operating Procedures and defined processes, accurately recording information in our systems
Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts

Complete all stock takes accurately and on time

Skills Required

Problem-solving skills that make challenges disappear
Tackle basic plumbing tasks with ease – we're looking for someone who can navigate pipes like Mario (or Luigi!)
A track record of being as reliable as our purified water – we want someone who's as dependable as the sunrise
Your communication and people skills? Top-notch!
Work independently like a pro and know how to juggle priorities
Ability to be a team player, and work well under pressure
Problem solving and conflict resolutions skills.
GCSE or equivalent by experience
Forklift license is preferred but not essential as training will be provided
Minimum 1 years’ experience in similar role
Experience implementing process improvements