Office Manager

Description, Responsibilities & ExperienceResponsible for coordinating all departments, warehouse, and delivery in conjunction with Delivery & Installations (D&I) Manager. Responsible for workflows and inventories. Work closely with D&I Manager to ensure the day-to-day store activities function smoothly. Provide assistance for retail customer traffic, stocking merchandise, and keeping customer facing area neat and orderly.

Primary Job Duties/Responsibilities

SUPPORT/COORDINATION:

Coordinate project installations with sales representative, installation crew and client
Coordinate with Vendors on Reorders, Warranties, Damaged product etc.
Accurately invoice products for location

INSIDE SALES:

Assist, follow up and sell to instore customers
Hand off customers to territory rep as appropriate
Assist in floor displays merchandising, ordering, demos, and inventory as necessary

OFFICE DUTIES:

Provide excellent customer service and communication as it relates to supporting sales team
Partner in a team approach with sales, management, and manufacturers to satisfy customers’ needs
Manage location inventory
Reconcile daily financial activity in POS

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

High School or equivalent
College courses desirable
2 years of customer service experience
Scheduling experience desired
Furniture warranty work helpful
6 months office experience preferred
Shipping/receiving experience helpful

Other

Excellent verbal and written communication skills
Keyboarding skills
Excellent customer relations skills
Accuracy skills
Strong problem-solving skills
Solid computer software (i.e. Word, Excel, PowerPoint)
Ability to lift 25-50 pounds repeatedly during the workday
Ability to lift heavier objects with cart and/or assistance
Ability to assist with loading and transporting products within warehouse area