Service Advisor

DescriptionCompany Introduction:

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion.  We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Service Advisor with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

BENEFITS WE OFFER:

VERY COMPETETIVE PAY!
Generous Personal Time Off Plan (PTO) + Holidays
Medical, Dental, Prescription & Vision Coverage
Health Savings Account (HSA) with Employer Contribution
Flexible Spending Account (FSA)
401(k) Savings Plan + Employer Match
Employer Paid Basic Term Life and AD&D Coverage
Employer Paid Long Term Disability Insurance
Short Term Disability Available with Employer Contribution
Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
Company Paid Training
Employee Assistance Program
Company Discounts
Red Wing Shoe Safety Footwear Program

Position Summary:

Effectively and efficiently coordinates completion of customer repairs thorough RO development from opening to closing, accurate assignment of work to technician and continually updating customer with preferred communication method (phone, text, email, or face-to-face if on premises).
QualificationsEssential Position Functions/Responsibilities:

Schedules service work for efficient and productive work outcomes
Greets customers in a timely friendly manner
Documents accurate description of customer complaints
References vehicle history, warranty coverage, open campaigns, etc.
Creates and communicates estimates cost and time to repair to customer
Obtains customer PO or documented approval and signatures from customer
Explains repairs to customers on a timely basis
Audits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician
Updates customers on repair status
Issues PO’s to vendors and processes accounts payable invoices
Responds to telephone and in-person inquiries in a professional manner
Handles after hours breakdown calls
Maintains professional appearance
Keeps work area clean
Other duties to meet business requirements

Education/Essential Qualifications:

High School Diploma or GED
Practical knowledge and abilities to use computer and computer applications

Key Attributes/Skills/Characteristics:

Honest, dependable, organized & resourceful
Must be self-motivated and professional
Must have the desire to provide strong customer service
Must be thorough and detail oriented
Independent thinking

Preferred Qualifications:

Service writing/advising experience
Customer service experience
Background and experience working in a truck repair facility, and/or understanding of trucks and trailers
Valid Commercial Driver’s License (Class A/B) or the ability to acquire, including passing a DOT health certification test.
Trade School diploma/certifications in automotive or truck maintenance and repair

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may on occasion lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach.
The employee is frequently required to stand, walk, sit, talk, climb (into trucks) and hear/listen and may on occasion stoop, kneel, balance or crouch (to assess trucks).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration.
The employee may be exposed to fumes or airborne particles.
The employee may be exposed to extreme temperatures and conditions due to weather.
The noise level in the work environment is usually moderate and occasionally loud.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organization requirements as necessary. <