Customer Service Representative (Appleton)

DescriptionAre you looking for a career change with an energetic and growing company?

Join Our Team in Appleton!
At Carew Concrete & Supply Co., Inc., our Customer Service Representatives play a critical role in connecting our customers with our operations. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service while balancing company goals.

Position Overview

The Customer Service Representative works to satisfy customer needs while coordinating and negotiating delivery parameters that support operational efficiency and company success. By gathering accurate information and communicating effectively, this role helps maximize service quality and overall performance.

What You’ll Do

Customer Service & Relationship Building

Build strong partnerships with customers to support long-term relationships
Provide timely, effective solutions to customer concerns
Focus on resolving root causes, not just symptoms
Maintain a “no excuses” approach—prioritize solutions over explanations

Order Entry & Scheduling

Accurately enter orders using standard templates
Ensure jobsite locations and delivery instructions are complete and precise
Schedule orders in alignment with customer needs and company capacity
Proactively manage equipment spacing and delivery timing
Coordinate delivery schedules to ensure efficient dispatch and on-time service

Negotiation & Coordination

Work with customers to establish delivery schedules that benefit both parties
Help maintain a balanced workload (“flat demand graph”) for operational efficiency
Recommend value-added products when appropriate based on job needs
Support win-win outcomes through effective communication and negotiation

Safety & Compliance

Promote a strong culture of safety in all interactions
Schedule deliveries in compliance with DOT Hours-of-Service regulations
Help prevent scheduling conflicts that could lead to compliance issues

Carew Offers:

Competitive pay
Medical Benefits
Health Savings, with Company contribution
Dental
Vision
Company paid Life Insurance
Company Paid Short Term Disability
Voluntary Life and Accidental Death & Dismemberment
Voluntary Accident
Voluntary Short Term Disability
Paid Vacation
Paid Holidays
401K

Qualifications

Positive, cheerful attitude
Strong communication and active listening skills
Ability to remain calm and reduce tension in challenging situations
Problem-solving mindset with a customer-first focus
Previous customer service or dispatch experience preferred
Strong organizational and multitasking abilities
Ability to work in a fast-paced, team-oriented environment
Basic computer skills and experience with order entry systems