Senior Technical Support Representative

The ideal candidate is a technically proficient and customer-focused professional who thrives in collaborative, fast-paced environments. They demonstrate strong problem-solving skills, a deep understanding of Granicus products, and a commitment to delivering high-quality support experiences. Adaptable and open to change, they embrace evolving technologies and processes, contributing to continuous improvement and innovation. This individual is comfortable mentoring peers, managing multiple priorities, and supporting 24/7 operations to ensure service excellence.