About The Role

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the Order Fulfilment Manager

Purpose of the role: Being point of contact for Customer Service and TDT delivery hubs, ensuring query resolution

Your responsibilities can include

Monitoring the TDT hubs performance by performing continuous inspections
Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
Recommending changes to management and compliance management to improve procedures so that customer expectations are managed or exceeded
Being point of contact for Customer Service and TDT delivery hubs, ensuring efficient and accurate query resolution
Report generation, so that hubs, the hubs' franchisees, and Franchise managers are aware of their current performance
Data capturing into the respective systems to ensure business and customers are up to date with deliveries
Quality control of data
Other duties and tasks as assigned

Qualifications and experience

Matric (Grade 12)

Degree / Diploma in Supply-Chain/ Logistics

Min 1-2 years experience
Ability to read and write in English and interpret written instructions
Confidence in sharing information and providing feedback
Solid communication
Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
Basic math skills and sound mathematical reasoning
Must have an organised approach to task completion and great attention to detail
Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
Able to communicate with all levels of management
Strong organisation skills
Demonstrated ability to effectively complete work records with strong attention to detail
Ability to read and interpret data and draw valid conclusions
Ability to work in a fast-paced environment
Must be able to work weekends and overtime as required

Attributes required

Ability to read and write in English and interpret written instructions
Confidence in sharing information and providing feedback
Solid communication
Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook Basic math skills and sound mathematical reasoning
Must have an organised approach to task completion and great attention to detail
Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
\Able to communicate with all levels of management
Strong organisation skills
Demonstrated ability to effectively complete work records with strong attention to detail
Ability to read and interpret data and draw valid conclusions
Ability to work in a fast-paced environment
Must be able to work weekends and overtime as required

Why Join TFS

Purpose-driven impact: Transform lives through logistics innovation
Advanced technology: Work with cutting-edge systems in a fast-paced environment
Career growth: Thrive in an agile space that champions continuous improvement
Inclusive culture: Your unique perspective drives extraordinary results
At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.