Application Support Analyst (Greek)

Company Profile

AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified , IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years.

In AMPLUS Technologies , we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach.

Due to the continuous growth of our company, we are currently looking for an Application Support Analyst to join our team.

Responsibilities

• Provide 1st Line Functional Support for banking and business-critical applications.
• Investigate, analyze, and troubleshoot functional application issues by gathering relevant information, reproducing errors, and identifying root causes.
• Manage and prioritize incidents, service requests, and escalations through ticketing platforms.
• Collaborate with business users to understand their requirements and translate issues into actionable support and resolution activities.
• Assess the business impact of incidents and coordinate with specialist support, development, and infrastructure teams to drive effective resolution.
• Deliver high-quality user support through phone, email, and ticketing channels, maintaining clear communication throughout the incident lifecycle.
• Contribute to process improvements, knowledge management, and operational excellence initiatives to enhance user experience and application performance.
• B.Sc. in Information Technology, Computer Science, Business Administration or equivalent discipline.
• Minimum 2 years of professional experience in Functional Application Support, Business Application Support, IT Operations Support, or a similar role.
• Experience supporting banking, financial services, fintech, or other complex business applications is highly preferred.
• Familiarity with ITSM and ticketing tools such as ServiceNow, SMAX, or similar platforms.
• Understanding of banking operations, including areas such as KYC, Payments, Lending, Investments, Customer Onboarding, or Workflow Management, will be considered a strong advantage.
• Fluency in Greek and in English, both written and spoken.
• Strong communication skills to collaborate effectively with team members.
• Multi-tasking and organizational skills, ability to work under tight deadlines.
• Problem-solving and analytical skills.
• Competitive salary
• Great Place to Work Certified Company
• Mentorship program for induction
• Monthly Meal coupons
• Continuous learning and development opportunities in IT industry
• Modern, stable, and challenging work environment

• All applications will be treated in strict confidence!
• In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!