Local Technology Support Analyst (Athens)

ARE YOU READY to step up to the New and take your technology expertise to the next level?

Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.

Technology is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Operations.

WORK YOU’LL DO

As a Local Technology Support member , you will be responsible for supporting our office in Thessaloniki in terms of end user Workstation and Mobile support. Support Video and Audio conferences in our office, monitoring and support local network infrastructure and report any outages. You will be responsible for our Local Technology Asset Management.

Responsibilities

• Technology Asset Management
• Local User IT Support (Tier 1 and 2 support) for Windows and Mac operating systems,
• Printing Support
• Audio and Visual Support (meeting rooms videoconference systems)
• Network and server maintenance assisting global support teams
• Enabling and training new employees (laptop imaging, mobile configuration, asset assignment)

WHO WE RE LOOKING FOR?

• Bachelor's degree in Computer Science, IT Support, or similar relevant degree
• Previous working experience as IT Technician for (4) years
• Working experience and knowledge of Workstation and Mobile Operating Systems
• Familiarity with network support (e.g TCP/IP, Cabling, Patching)
• Ticketing systems for IT Support requests and Asset Management (ServiceNow)
• Strong problem solving and communication skills

WHAT S IN IT FOR YOU?

• Competitive benefits, including a fair and balanced parental leave policy.
• At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people.
• Career coaching and mentorship to help you manage your career and develop professionally.
• Performance Achievement – our performance management process that focuses on your strengths, progress, and career possibilities.
• Fantastic opportunities to develop your career across a variety of clients.
• Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.
• Additional benefits may apply in case of relocation back to Greece.

To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.