About The Role

The WISe Program Manager provides regional leadership and oversight for Akin’s Wraparound with Intensive Services program, working in close partnership with the WISe Director and program leadership across the organization. You are accountable for the quality, fidelity, and operational integrity of WISe services across your region — ensuring that every team delivers high-fidelity, trauma-informed, culturally responsive wraparound care consistent with Akin’s mission, vision, and values.

This role spans people leadership, regional quality improvement, referral management, community representation, and staff development. You will directly supervise WISe direct service staff, providing hands-on leadership to build strong, cohesive teams. You will serve as the primary conduit between state-level direction and regional implementation — translating SOPs, best practices, and program standards into day-to-day practice for your teams.

The WISe Program Manager ensures that services are directed by family voice and choice, individualized, strengths-based, culturally appropriate, inclusive of natural supports, and delivered with unconditional support. This position requires substantial knowledge of state guidelines, WISe programmatic structures and policies, and community resources. This position has access to protected healthcare information (PHI) and confidential identifiable information (CII), both paper and electronic, as required to perform related duties.

ESSENTIAL FUNCTIONS

Regional Program Leadership & Operations

Lead the planning, implementation, coordination, and supervision of WISe program operations across the region

Ensure high-fidelity Wraparound/WISe services — incorporating Wraparound principles, phases of treatment, and the WISe model — are consistently delivered to children, caregivers, and their family teams

Oversee day-to-day operational requirements across regional program sites

Develop and implement regional program goals and objectives in alignment with Akin’s Strategic Plan and the WISe Director’s guidance

Attend WISe Collaborative meetings with MCOs as a regional representative

Regional Quality Improvement

Lead regional quality improvement initiatives, identifying trends in service delivery, outcomes, and documentation and translating findings into actionable improvements

Monitor documentation activities across regional Wraparound teams, ensuring compliance with agency contracts, Akin documentation standards, and Federal, State, and local confidentiality requirements

Assist with quality improvement measures, outcome measurement, and implementation of program evaluation structures

Manage all file audits with MCOs for the region in conjunction with the WISe Director

Staff Supervision & Development

Provide direct supervision — both reflective and administrative — to WISe direct service staff, using strengths-based practices to support professional growth and wellbeing while ensuring accountability, compliance, and unified application of best practices

Conduct performance evaluations and deliver timely, constructive feedback; manage performance concerns through coaching and corrective action as needed

Support staff in reaching professional development goals

Assist with the recruitment, hiring, and onboarding of Wraparound staff across the region

Assist with the development and implementation of onboarding and training curriculum for all WISe staff to ensure readiness as practitioners of the WISe process

Develop career progression pathways within the regional WISe department

Foster an inclusive, equitable team culture that values diversity and treats every person with respect regardless of race, color, age, religion, gender, sexual orientation, national origin, marital status, or disability

Provide supervision and consultation to staff responding to crisis situations

SOP Dissemination & Regional Training

Serve as the regional implementation lead for SOPs, best practices, and program standards developed at the state/Director level
Disseminate updated policies, procedures, and practice guidance to regional supervisors and staff in a timely and accessible way
Design and deliver regional and statewide training to ensure staff understand and consistently apply SOPs in their day-to-day work
Identify regional training needs and work with the Director to address gaps

Referral Management

Manage the referral process for the WISe program within the region
Ensure referral decisions are made in a timely, equitable, and family-centered manner
Collaborate with DCYF, MCOs, and other system partners to maintain a well-functioning regional referral pipeline

Community Representation & Partnerships

Represent Akin’s WISe program at regional community meetings and system partner tables, including Community Resource Teams (CRT), the WISe Collaborative, Family Youth Service Provider Round Table (FYSPRT), and the WISe Symposium

Develop collaborative relationships and maintain strong rapport with children and families, natural supports, community providers, child-serving system partners, and agency leadership

Professional Practice

Participate in scheduled supervision, team meetings, and administrative and leadership meetings
Remain current with professional development requirements
Comply with all Akin policies and procedures

KNOWLEDGE, SKILLS, and ABILITIES

Substantial knowledge of state WISe guidelines, programmatic structures, policies, and community resources

Demonstrated ability to lead and develop teams with diverse identities and backgrounds, including implementing inclusive practices across recruitment, supervision, and service delivery

Working knowledge of the principles of accessibility, inclusion, and belonging, with a track record of incorporating these values into decision-making and team development

Training and/or experience in reflective supervision and consultation, or a strong openness to grow in this area

Skill in performance management, including delivering constructive feedback, coaching staff through performance concerns, and applying corrective action when needed

Strong data literacy — ability to read program metrics, identify trends, and translate findings into actionable improvements

Ability to work independently and as part of a leadership team in a fast-paced, community-based environment

Strong written and oral communication skills, with the ability to represent Akin effectively in community and system partner settings

Ability to adapt to change, use flexible thinking, and lead teams through ambiguity

Computer literacy including Microsoft Office, Excel, Outlook, and Teams; experience with Electronic Medical Record systems

WORKING ENVIRONMENT

This job is performed in a professional office environment. The following list is representative of the work environment employees encounter while performing the essential functions of this job:

HYBRID WORK ARRANGEMENTS

Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

PHYSICAL DEMANDS

While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel

Specific vision abilities required by this job include close vision requirements due to computer work

Regular, predictable attendance is required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS

Bachelor’s degree in social work, psychology, early childhood development, counseling or a related field
Specialized training and experience in WISe
3 years experience working as a direct service provider
1 year experience supervising direct service staff
Experience and demonstrated ability to successfully work within a diverse cultural setting and provide culturally dynamic and supportive services
Strong written and oral communication skills
Possess a valid driver’s license and safe driving record, have state required minimum automobile insurance, and be able to use own vehicle for the job
Akin background check and drug screen requirement

PREFERRED QUALIFICATIONS

Experience in evidence-based program development, funding and expansion - particularly in the area of two-generation wraparound care.
Experience working alongside a multi-disciplinary
Experience supervising a multi-disciplinary
Prior experience working in a Wraparound program

SALARY RANGE AND BENEFITS

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The target starting pay for this position is $75,441.60 - $90,521.60 per year, typically within the first half of this range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth during their tenure in the position.