Volunteer & Community Engagement Associate

Volunteer & Community Engagement Associate
Second Harvest Food Bank
Springfield, Ohio | Full-Time | Hourly Non-Exempt
Be the Reason Someone Has a Great Day
Every year, hundreds of volunteers choose to spend their time helping Second Harvest Food Bank fight hunger in our community. As a Volunteer & Community Engagement Associate, you will be the person who turns those volunteer hours into meaningful impact. You'll actively welcome volunteers, lead projects, build relationships, and help create an experience that keeps people coming back to support our mission.
If you enjoy working with people, thrive in a fast-paced environment, aren't afraid to roll up your sleeves, and want a career where your work makes a real difference, this opportunity may be exactly what you're looking for.
Why Join Second Harvest Food Bank?
At Second Harvest Food Bank, every box packed, every volunteer organized, and every distribution completed helps families, children, seniors, and neighbors facing food insecurity.
As a Community Engagement Associate, you'll be at the center of that impact. You'll work directly with volunteers, community groups, staff members, and neighbors while helping make sure our warehouse and distribution operations run smoothly and efficiently.
This is a great opportunity for someone who:
Loves meeting and working with new people
Enjoys leading groups and creating positive experiences
Wants a mission-driven career
Values teamwork and community service
Enjoys a mix of people-focused and hands-on work

What You'll Do

Create Amazing Volunteer Experiences
You'll be the face of the volunteer program, ensuring every volunteer feels welcomed, informed, appreciated, and connected to the mission. Responsibilities include:
Greeting volunteers and volunteer groups
Leading volunteer orientations and explaining work assignments
Answering questions and solving problems
Coordinating & overseeing volunteer activities and special projects
Assisting with volunteer recognition and appreciation events
Lead Meaningful Work
You'll help volunteers accomplish projects that directly support hunger relief efforts by:
Leading packing and sorting activities
Supporting food distributions
Encouraging volunteers to meet productivity and accuracy goals
Helping maintain food safety standards
Assisting with warehouse organization and cleanliness
Support Community Impact
You'll contribute to the overall operation of the Food Bank through:
Tracking inventory and reporting needs
Helping compile volunteer metrics and reports
Assisting with warehouse and program operations
Supporting mobile and on-site food distributions
Working collaboratively with staff across departments
Be a Leader
While this position does not supervise employees, it does provide leadership and direction to volunteers throughout their service experience.
What We're Looking For
We're searching for someone who combines excellent customer service with a passion for helping others.

Preferred Qualifications

High school diploma or GED
Ability to obtain and keep ServSafe certification for food handling
Strong communication and interpersonal skills
Experience working with customers, volunteers, community groups, or the public
Ability to work independently and as part of a team
Comfortable leading groups and providing direction
Ability to handle multiple priorities in a fast-moving environment
Successful Candidates Are:
Positive and energetic
Organized and dependable
Patient and coach-oriented
Respectful and inclusive
Adaptable and flexible (especially with hours based on needs of groups, distributions & events)
Passionate about serving others and strengthening the community
Take ownership and accountability
Ask questions with a curious intent to help others and better our processes
Physical & Work Environment Requirements
This is an active, hands-on role that operates primarily in a warehouse environment. Team members should be comfortable:
Standing and walking throughout the day
Working in warehouse, cooler, and freezer environments
Lifting up to 60 pounds
Working occasional evenings and weekends during events, distributions, or volunteer activities
Being part of a fast-paced operation focused on serving neighbors in need
What Makes This Role Special?
Many positions allow you to interact with people. Few allow you to inspire them.
Every volunteer who walks through our doors is choosing to give their time to help others. Your ability to welcome, encourage, organize, and support them has a direct impact on how many meals reach our community.
At the end of the day, you'll know your work helped turn compassion into action.
Compensation
Starting Pay: $18.00 per hour
Join Our Mission
Second Harvest Food Bank is more than a warehouse. We are a community of people committed to ensuring our neighbors have access to nutritious food and the dignity that comes with it.
If you're ready to combine leadership, service, teamwork, and community impact into one rewarding career, we encourage you to apply today.
Come help us feed hope, strengthen communities, and change lives.