Customer Quality Engineer

You've probably walked past our lockers on the streets of your city. That's where it starts! But we're building something much bigger: the infrastructure layer for how Europe receives deliveries. We've scaled past €100M in revenue across 9 countries in under four years, with tens of millions of people using our products every month. And we're now one of the fastest growing tech scale-ups in Europe. We are in search of a Customer Quality Engineer to join our innovative team as our new #bloqstar . In this role, you'll play a crucial role in the quality team. Fair warning: we're scaling fast and the data and reporting capabilities are scaling with us. You'll often need to pull from multiple systems and build the picture yourself before you can analyse it. If you need everything pre-structured to do good work, this isn't the role. What you’ll be doing: Continuously monitor the performance of lockers after installation, collecting data on failures, defects, and other non-conformities Analyze historical and real-time data to identify trends, root causes of problems, and improvement opportunities Design and implement a structured process for collecting, logging, and tracking customer complaints Proactively manage quality issues reported after installation, ensuring a quick and effective resolution Analyze complaint trends to identify recurring component failures, batch issues, or usage patterns Implement corrective and preventive actions to avoid the recurrence of problems Coordinate with maintenance and engineering teams to ensure the quality of solutions Lead continuous improvement initiatives, seeking to optimize installation and maintenance processes Develop and implement new Key Performance Indicators (KPIs) to measure product and service quality Collaborate in creating technical documentation and training for maintenance teams, aiming to standardize processes and increase technical knowledge Improve the organization and accessibility of information in databases, facilitating analysis and decision-making Develop customized reports to meet the needs of different areas of the company What you’ll bring to the table: Proven experience in electronics, electromechanical or cables product manufacturing. Bachelor's degree in a relevant field like engineering, quality management, etc. is a plus Strong knowledge of quality control methodologies, tools, and best practices Excellent analytical, problem-solving, and data analysis skills Great negotiation and conflict management skills Effective communication and interpersonal skills Fluent in English (written and spoken) It would be great if you would also have: Quality management certification is a plus Support on field Management on Maintenance Why join us? The opportunity to join our Quality team while contributing to innovative solutions that redefine <Bloq.it>'s revolution in the smart locker industry; A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning ; Competitive salary and flexible benefits package, tailored to your experience and skills ; Eligibility for performance-based bonus, tied to your results and designed to reward your impact ; Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced ; Portuguese Health Insurance including mental health ; Flexible Sports and Wellness membership covering multiple gyms and studios Unlimited days off (subject to manager approval). <Bloq.it> is an equal opportunity employer. Hiring decisions are based on merit, competence, and qualifications and not on race, gender, nationality, or any other personal characteristic. If you require any special arrangements during the recruitment process, please let us know so that we can accommodate you in the best possible way. Ready to join the revolution?