Area Supervisor (Gary, IN)

DescriptionAREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services

Direct Reports: Locate Technicians

JOB SUMMARY

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
• Locate a designated area or where help is needed to regulate volume and maintain customer quality
• Assist with monthly field and computer audits as directed by the Regional Supervisor
• Monitoring hours through Clock Shark each day
• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
• Keep your phone on you and be available 24/7 with assistance
• Supervise locators / handle personnel issues with assistance from management and HR (as needed)
• Timecard Review and approval Sunday evenings via email to the Regional Supervisor
• Coordination of vacation schedules
• Support team members with daily issues/concerns
• Maintain and boost morale with locators in the field
• Locate in areas that need assistance or troubled specific locates
• Determine the working hours of locators so that ticket volume can be managed.
• Assist with shooting difficult locates – “schedule and assist with Meet-up”.
• Responsible for equipment calibration and documentation of calibration.
• First level – damage/damage reports initial documentation
• Training new locators
• Support safety initiatives per company policy

PERSONAL ATTRIBUTES

• Self-motivated and able to learn quickly
• Team-oriented and have exemplary character
• Safety focused

Strong Communication

NORTHERN LIGHTS OFFERS

• Competitive pay
• Paid Holidays and Vacation Time.
• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
• 401(k) Plan – with match!
• Northern Lights Locating and Inspection is an Equal Opportunity Employer.

QualificationsJOB REQUIREMENTS

Attention to Detail

• Willingness to Travel (75% +)
• Excellent troubleshooting and problem-solving skills.
• Expertise in the locating industry
• Ability to maintain a consistent teamwork mentality.
• Knowledge of Northern Lights policies.
• Good verbal and written communication skills.
• Able to pass a drug screen
• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.