Regional Operations Manager

DescriptionPurpose:

Effectively lead the operational activities within the Parts/Service business within a defined group of locations, to maximize revenue, margin, profitability, and customer satisfaction in alignment with the organization’s financial and operational objectives.

Responsibilities:

Provide a high level of coaching and leadership to Parts/Service Managers on driving revenue and efficiencies within their locations
Lead, support, and drive the Parts/Service business in alignment with the overall Aftermarket Business Plan
Execute Parts/Service strategies and processes to ensure internal and external customer satisfaction
Provide a high level of leadership involving the recruitment of highly skilled and motivated aftermarket employees. Ensure staff levels are met and retained relative to the levels that ensure customer and company success
Drive timely and efficient execution through Parts/Service Managers on training requirements, applicable performance metrics, and administrative tasks assigned such as safety, facility, and fleet management

Qualifications

Experience, Education, Skills, and Knowledge:

5+ years leading and managing Parts and/or Service Department operations or other high level related management experience
Experience coaching and leading others in driving revenue in Parts and/or Service
Strong and effective communication, computer, and technology skills
Demonstrated ability to create positive relationships with peers
College or associated degree preferred
Applicable experience required
Valid Driver’s License required