About The Role

DescriptionThe IHT Clinical Team Leader is a Master’s-level clinician who balances direct clinical care with high-level administrative support, clinical oversight assistance, and operational workflow management. The position consists of a 30-hour direct client caseload combined with 10 hours of dedicated administrative support to assist the Program Director; this split could change based on the needs of the program. This role bridges clinical expertise and administrative execution, helping manage referrals, audit documentation, mentor staff, maintain quality management standards, and assist with program leadership.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

$1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintain an active client caseload (30 hours/week) delivering home- and community-based clinical services in accordance with program standards
Complete timely, high-quality clinical documentation, including Comprehensive Assessments, CANS, Individualized Treatment Plans, and progress notes
Provide case coverage during employee transitions and extended staff absences as needed

Administrative & Operational Support (10 Hours)

Assist the Program Director with processing, screening, assigning, and tracking client referrals and waitlists in accordance with insurance specifications and agency guidelines
Oversee and monitor authorization tracking, billing units, utilization management, and documentation timelines across active client charts
Participate in internal chart auditing and quality management activities to ensure alignment with insurance, state, and agency compliance standards
In the absence of the Program Director, assist with necessary daily administrative operations to ensure uninterrupted service delivery

Clinical Guidance & Staff Support

Provide technical assistance and consultation to staff regarding medical necessity, psychiatric needs, and clinical documentation

Assist in evaluating high-risk situations, providing crisis guidance (e.g., crisis line support), and assisting staff with state-mandated filings (e.g., 51As)

Assist the Program Director with interviewing, onboarding, coaching, and training new clinical and support staff

Support staff in developing skills related to the wraparound philosophy, core elements of the practice profile, care planning teams, and culturally responsive care

Facilitate or participate in supervision of bachelor’s level team members, team meetings, and quality improvement meetings as requested. Including potential direct supervision of and responsibility for staff job performance

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and training courses.

Qualifications & BenefitsRequired Education and Experience

Master’s degree in Counseling, Psychology, Social Work, or a related mental health field from an accredited educational institution. Independent or eligible licensure (e.g., LMHC, LICSW, LCSW) preferred. Minimum of 2–3 years of clinical experience within home- and community-based systems of care serving children, youth, and families. Demonstrated understanding of MassHealth documentation standards, wraparound care, insurance authorization processes, and CANS requirements.

Cultural Competency Qualifications

Awareness of personal attitudes, beliefs, biases, and assumptions about others

Knowledge of the various dimensions of diversity, including gender, race, and ethnicity

Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way

Cultural knowledge of key populations that will be served to address disparities in service delivery

Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own

Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Benefits

Benefit eligible at 20+ hours per week
Medical – Harvard Pilgrim/HealthPlans Inc.
Dental – Delta Dental of MA
Vision - EyeMed

Wellworks for You (Employee Wellness)

2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years

12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year

Tuition reimbursement – Up to $1,500 per calendar year

Professional Licensure reimbursement (LICSW, LMHC)

Flexible spending accounts – save on medical expenses and dependent care!

401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%

100% Employer paid Life Insurance

100% Employer paid Long Term Disability and AD&D

24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.