Receptionist (59666)

DescriptionResponsible to Position Classifications
Concierge and Security Services Coordinator Hourly/Non-exempt

Directly Supervises and Evaluates

None

Is Back Up To: Reception/Concierge

Is Backed Up By: Reception/Concierge

WOODLAND POND CONFORMANCE STATEMENT

In the performance of their respective duties and responsibilities all employees are expected to conform to the following:

Performing quality work with or without direct supervision

Interacting professionally with other employees, residents, guests, and all others

Working effectively and in accordance with the Woodland Pond Communication Fundamentals

Completing tasks independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Complying with all federal, state and local standards, guidelines and regulations as well as Woodland Pond policy and procedure at all times

Position Summary
The Receptionist is responsible for answering and routing calls, greeting visitors, assisting residents and visitors with various tasks, office clerical work, handling emergencies, and providing support services to the administrative staff

ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function)

Answering multi line telephone system; routing calls, transferring calls, and taking messages (*CF)

Ensuring ALL visitors sign in and out (Including but not limited to physicians, consultants, contractors etc.) (*CF)

Handling Emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency (*CF)

Entering work requests in Worxhub

Updating “Report of Nursing Staff” sheet and posting (*CF)

Coordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned (*CF)

Assisting Resident Services Director, Activities Coordinator and other department heads with clerical work as needed

Completing all required training and in-services

All other duties as assigned

GENERAL SKILLS AND ABILITIES

Maintains high standards for work areas, attitude and appearance

Understands that honesty and ethics are essential in the performance of duties

Willing to learn and grow

Demonstrates maturity in judgment and behaviors

Able to work a flexible schedule, including evenings, weekends and/or holidays

Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned

Qualifications

High school diploma or HSE, with two years of similar experience, or

Associate’s degree or equivalent from two-year college or technical school, with one year of similar experience

Computer skills using word processing, spreadsheet, desktop publishing, and data base programs

Excellent customer service and verbal communication skills

Ability to multitask

Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population

Degree of travel

Occasional off-site meetings, seminars, and conferences

Disruption to Routine

Must adapt to frequent schedule changes, department workload, and resident needs

Safety Hazards in Job

None

Physical Demands

Never

Occasionally

Frequently

Continually

Sit

X

Stand

X

Walk

X

Bend/Stoop

X

Squat

X

Crawl

X

Climb

X

Reach Above Shoulder Level

X

Kneel

X

Balance

X

Lift, Carry, Push, Pull

Maximum 10 Lbs.

X

Maximum 20 Lbs.

X

Maximum 50 Lbs.

X

Maximum Over 50 Lbs.

X

Must Be Able To

See

X

Hear

X

Speak

X

Use One Hand

X

Use Both Hands

X

Environmental Conditions

Never

Occasionally

Frequently