About The Role

DescriptionResponsible to Position Classifications

Concierge and Security Services Coordinator Hourly/Non-exempt

Directly Supervises and Evaluates

None

Is Back Up To: Reception/Concierge

Is Backed Up By: Reception/Concierge

WOODLAND POND CONFORMANCE STATEMENT

In the performance of their respective duties and responsibilities all employees are expected to conform to the following:
Performing quality work with or without direct supervision
Interacting professionally with other employees, residents, guests, and all others
Working effectively and in accordance with the Woodland Pond Communication Fundamentals
Completing tasks independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Complying with all federal, state and local standards, guidelines and regulations as well as Woodland Pond policy and procedure at all times

Position Summary

The Receptionist is responsible for answering and routing calls, greeting visitors, assisting residents and visitors with various tasks, office clerical work, handling emergencies, and providing support services to the administrative staff

ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function)

Answering multi line telephone system; routing calls, transferring calls, and taking messages (*CF)

Ensuring ALL visitors sign in and out (Including but not limited to physicians, consultants, contractors etc.) (*CF)

Handling Emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency (*CF)

Entering work requests in Worxhub

Updating “Report of Nursing Staff” sheet and posting (*CF)

Coordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned (*CF)

Assisting Resident Services Director, Activities Coordinator and other department heads with clerical work as needed

Completing all required training and in-services

All other duties as assigned

GENERAL SKILLS AND ABILITIES

Maintains high standards for work areas, attitude and appearance
Understands that honesty and ethics are essential in the performance of duties
Willing to learn and grow
Demonstrates maturity in judgment and behaviors
Able to work a flexible schedule, including evenings, weekends and/or holidays
Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned

Qualifications

High school diploma or HSE, with two years of similar experience, or
Associate’s degree or equivalent from two-year college or technical school, with one year of similar experience
Computer skills using word processing, spreadsheet, desktop publishing, and data base programs
Excellent customer service and verbal communication skills
Ability to multitask
Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population
Degree of travel
Occasional off-site meetings, seminars, and conferences