Housekeeping Training Supervisor

DescriptionScope of Position

The Housekeeping Training Supervisor is responsible for the training and performance progress of all new hires. He/She will inspect guest rooms, hallways and all public areas. after being cleaned by Housekeeping Team to ensure quality standards. He/she will maintain superior standards of presentation and cleanliness in all areas of the resort while ensuring the safety and confidentiality of all guests. The Housekeeping Training Supervisor will act as a leader to all housekeeping personnel and assist with guest/associate issues.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Minimum 2-3 years’ Housekeeping Supervisor experience in a hotel or equivalent.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to the concerns raised by guests and associates.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work well with limited supervision.
• Able to communicate in multi-languages, preferably English, Spanish and French/Creole.

Responsibilities

• Approach all encounters with guests and Associates in a professional, service-oriented manner.
• Ensure department compliance with the JW Marriott Turnberry Miami Resort and Spa policies, procedures, and programs.
• Always maintain a professional and high-quality service-oriented environment.
• Train and coach Associates on expected standards of service and conduct.
• Verify and communicate to the Housekeeping Office any room status and update status of departing guest rooms.
• Conduct daily inspections of guest rooms and floors assigned to room attendants, and house attendants.
• Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable.
• Verify stock inventory to confirm adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public spaces.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
• Report and follow up with engineering issues.
• Prepare, distribute, and communicate changes on assignment sheets/work boards.
• Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
• Confirm that all daily duties are completed to standard by: Room Attendants, and House Attendant.
• Communicate concerns/opportunities to the next shift.
• Must be able to perform all Room Attendant and House Attendant duties.
• Work with all Housekeeping Associates to maintain and improve guest service scores.
• Remain up to date on all guest services and events in the hotel.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
• Perform any other reasonable duties as required by management.

Education

High school diploma or GED

Skills and Abilities

• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.