About The Role

El puesto se desarrolla en las oficinas de la fábrica de Manresa. Dado que se busca un/a candidato/a con un nivel de inglés suficiente, la descripción del puesto se facilita únicamente en este idioma.

Its mission will be to attend B2B distributor's orders and demands, telephone calls and e-mails, with the aim of giving an optimal treatment to the client. To manage the flow of the orders from their arrival, until its preparation and follow-up logistics departure to the delivery to the client, solving their case, incidents that may arise, carry out the necessary administrative procedures in the pre- and post-sale processes, to report information to the Sales Manager and search for information to carry out new projects developing new markets and customers.

Funciones y responsabilidades

Manage telephone calls and answer client's e-mails for orders and sales proposals management.
First commercial orientation to the client (analyze needs and offer possible solutions).
Reception and management of orders (by phone or e-mail), introduction into the ERP, verification of established requirements and subsequent monitoring (delivery dates and possible modifications).
Preparation of budgets and offers, in collaboration with the Sales Manager.
Resolution of incidents with customers (complaints, claims, billing, credits, etc.).
Monitoring of collections, in collaboration with the Administration area.
Participate in the preparation of commercial documentation.
Preparation of statistics and commercial reports of managed clients.
Registration of potentials in the CRM, maintenance / introduction of data, preparation of monthly reports of opportunities and monitoring.

Requisitos

Estudios mínimos: Ciclo Formativo Grado Superior – Técnico Superior en Comercio Internacional
Especialidad: Técnico Superior en Comercio Internacional
Experiencia mínima: Al menos 3 años
Idiomas requeridos: Inglés – Avanzado · Español – Nativo o bilingüe

Conocimientos necesarios

Inglés • SalesForce CRM •CRM • ERP• B2B •Relaciones con clientes

Requisitos mínimos

Experience in a similar position.
Proactive and organized person with the ability to manage their own client portfolio and agenda.
Communication skills, empathy and people skills, customer focus.

•Proficiency in English at negotiation level, minimum level of English equivalent to an Advanced. Valuable a second language, French or German.

Good knowledge in managing standard office applications, as well as experience in the use of an ERP system (preferably Sage) and CRM tools (Sales Force or similar).
Ability to adapt to change, flexibility and proactivity.