About The Role

Welcome to MST Holding!

We are looking for Italian speakers with an excellent level of English to join our amazing Helpdesk Team in Barcelona!

We offer a two-week training program in August, followed by the official start of the role on 1 September, giving you the opportunity to build your skills and get ready for success from day one

RESPONSIBILITIES

Join us as a Full-Time Helpdesk Specialist! You will be responsible for providing first-line technical support, troubleshooting, and assistance for multifunction printers and related devices.

Your daily tasks will include

·Handling customer inquiries via phone and chat.
·Providing technical support and troubleshooting.
·Supporting customers from the UK market and one additional market (French, Swedish, Italian).
·Delivering a high-quality customer experience while resolving technical issues efficiently.

WHAT WE OFFER

·Permanent contract.
·Monday to Friday schedule – weekends are for relaxing!
·39-hour workweek, with shifts scheduled between 10:00 AM and 7:00 PM.
·Annual gross salary of €19,623.91, plus a monthly productivity and quality bonus of up to €160 gross (up to €1,920 gross per year).
·Two weeks of training at the Barcelona work centre, scheduled to begin on 31th August. Official start of the role: immediate, after the training.
·Office located just a few minutes from Hospital Clínic metro station.
·Career development and growth opportunities.
·On-site position in Barcelona with the possibility of remote work once you’ve gone through a solid learning curve and become independent in your role!¿

REQUIREMENTS

·Valid Spanish NIE and Social Security Number.
·Currently living in Barcelona.
·Immediate availability to start.
·Fluency in Italian, along with an excellent level of English.Please note: Applications from candidates who speak only English will not be considered.
·Availability to work on-site at our Barcelona office.
¿ We are committed to equal opportunities, non-discrimination, and protecting your personal data in line with legal requirements throughout our recruitment and selection process.