Rep II, Customer Support (Parking)

Job Summary The City of Fort Collins is seeking a Rep II, Customer Support to join our Parking Services department. This is a full-time salaried position with the City with an anticipated hiring salary range of 43,000-52,000 a year! The Customer Support Representative will serve as the primary point of contact for customers seeking assistance with parking-related inquiries and services. Your responsibilities include addressing customer concerns via phone, email, and in-person interactions, providing accurate information about parking locations, rates, and regulations, and resolving issues efficiently to ensure a positive customer experience. You will also assist in managing parking permits, processing payments, and maintaining records, all while demonstrating excellent communication and problem-solving skills in a fast-paced environment. Essential Duties and Responsibilities The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive. Assists internal and external customers which may include information about services, directions, registration, utility service, memberships and/or billing inquiries. Maintains member records in database and ensures administrative activities related to customer support programs are completed regularly and accurately. Monitors and maintains the general email inboxes and responds to inquiries promptly and courteously. Collaborates with other city departments to solve problems. Performs data entry and maintains databases and/or spreadsheets for the department. Performs administrative, general clerical and filing as needed. Performs cashiering on regular rotational basis. May conduct research and analyze processes to resolve customer issues and/or disputes. May administer and monitor programs relevant to the department\'s functions. May coordinate on-site initiatives and events that support customer support efforts and long-term engagement. Conducts financial transactions such as petty cash management, billing, fee processing or account balancing. May generate statements and/or reports. May produce materials which support customer service efforts, including assisting in the development of messaging, mailings and publications. Understand and interprets policies, procedures, codes and regulations. Performs other special projects as assigned. Management Responsibilities No