About The Role

Qualifications: Must have 2-5 years of sales experience in soft offer sales (inbound or outbound). Preferably with experience in a high-volume call center environment. Has strong communication and active listening skills, and the ability to handle objections confidently and close sales. Has computer proficiency and ability to navigate CRM/dialer tools. Close attention to detail with accurate note-taking and documentation. Ability to work independently and in a team environment. Key Responsibilities: Inbound Sales (IB) Answer inbound sales calls promptly and professionally. Identify customer needs and match them with appropriate products or services. Follow approved call scripts while maintaining natural, conversational communication. Educate callers on product benefits, features, and pricing. Overcome objections using approved strategies and rebuttals. Convert incoming leads into sales while meeting or exceeding close-rate targets. Document all interactions accurately in the CRM or dialer system. Provide excellent customer experience and represent the company brand appropriately. Outbound Managed Services (OB) Make outbound calls to prospects and existing customers to promote managed services. Conduct needs assessments and determine opportunities for upgrades, add-ons, or cross-sells. Work assigned call lists efficiently, following all compliance and dialing guidelines. Maintain daily/weekly call quotas, including dial attempts, talk time, and conversions. Utilize consultative selling techniques to explain value and build interest. Schedule follow-up appointments when necessary. Report any list issues, bad numbers, or call trends to leadership.