Junior Personal Shopper - Bloomingdale's - Kuwait

Assist in selecting personalized products for exclusive customers to help enhance their satisfaction and loyalty

Essential Roles and Responsibilities • Help select products for exclusive customers, aiming to enhance their satisfaction and loyalty. • Understand customer needs and suggest a variety of products to help them make informed decisions. • Offer friendly and personalized customer service based on an understanding of consumer behaviour. • Stay updated on market trends and competitor activities to provide the best advice to customers. • Build strong relationships with key customers by keeping them informed about new arrivals, exclusive previews, and special promotions • Ensure customer information is kept confidential and used only for store purposes. • Maintain and update the customer database with relevant details for exclusive customers. • Speak on behalf of Personal Shopper via telephone or email while maintaining outstanding customer service and ensuring follow-up in a professional and timely manner. • Coordinate alterations, product transfers, reservations and other services as required • Maintain merchandising standards in the Personal Shopping area and on the floor when collecting and returning product. • Ensure the PS areas overall maintenance, cleanliness store standards and housekeeping. • Administrative tasks: you will be responsible for performing admin tasks that cover audit requirements as well as maintaining records/trackers. • Reports - you will have to be responsible for preparing reports for manager, including sales reports and staffing reports.

• High School Qualification • 2-3 years of retail experience of premium/lifestyle brands Knowledge and Skills • Must be client focused and take initiative to resolve problems. • Takes initiative to seek out responsibilities and follows through on all projects and tasks. • Has the ability to maintain client relationships