About The Role

⌘Role Overview

Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences. Keeping that experience safe and respectful — online and in person — is what makes the magic possible.

As a Trust & Safety Representative, you'll be the first line of defence for our community. You'll review flagged content across in-app messages, user profiles, and safety reports, and take the right action to keep Timeleft a place people trust.

This is a remote freelance position, working Tuesday to Saturday from 09:00–18:00 PHT (including a one-hour break). It suits someone with sound judgement under pressure, the emotional resilience to handle sensitive content, and a real sense of ownership over keeping our community safe.

⌘Key Responsibilities

Review flagged in-app messages, user profiles, photos and safety reports against our Community Guidelines

Take clear enforcement actions: remove content, issue warnings, suspend or ban accounts

Handle user appeals fairly and document the reasoning behind every decision

Escalate complex, high-risk or novel cases to the Global Trust & Safety Manager

Log moderation actions accurately so our reporting and audit trail stay clean

Flag recurring patterns, policy gaps, and classifier misses back to Trust & Safety and Engineering

Take part in weekly calibration sessions to keep decisions consistent across the team

⌘Skills & Competencies

Sound judgement and consistency, even when reviewing hundreds of cases a day

Emotional resilience — you'll be exposed to sensitive content daily as part of the role

Clear, calm written communication, especially when explaining decisions to users

Attention to detail and discretion with sensitive user data

Comfortable working independently in a remote, fast-paced environment

Experience with moderation or ticketing tools (Zendesk, Intercom, or similar) is a plus

Additional languages — French, Spanish, Portuguese or German — are a plus

⌘Required experience

Previous experience in content moderation, Trust & Safety, or a frontline support role is required

Fluency in English is essential

⌘Recruitment process

Preliminary questions - You will receive a short list of questions to answer. This step helps un evaluate your motivation and basic Trust & Safety background.Introduction Call (15min) - A conversation with Trust & Safety Manager to introduce the company, the role, and learn more about <you.Case> Study - Practical exercise to evaluate your <skills.Final> Interview (30-45min)- A conversation with Trust & Safety Manager to assess further your skills and culture fit with the team and the company.