Client Success

We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development.

Job Responsibilities

• -Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
• -Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
• -Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
• -Support setup, configuration, and QA of client models
• -Drive continuous improvement of support processes, tools and user education materials
• -Clearly communicate guidance and resolutions to users or internal teams
• -Test new enhancements or fixes prior to release to ensure quality and expected behavior
• -Prepare concise write-ups of confirmed bugs or feature requests for the development team