Production Support Lead - Java

Experience

5 – 8 Years

Location

Indore

Role Overview

Seeking a Production Support Lead with 5–8 years of experience to maintain mission-critical Java applications and guide day-to-day support operations. You will lead incident response, drive root-cause analysis, and provide technical leadership to a team of support engineers using ITSM practices.

Key Responsibilities

Team Leadership

Mentor junior/mid-level engineers, assign shift tasks, oversee handover processes, and ensure SLA compliance.

Incident Management

Drive L2/L3 incident resolution using

ServiceNow

; manage ticket lifecycles, SLAs, and participate in an on-call rotation.

Troubleshooting

Deep-dive into application logs, stack traces, thread dumps, and heap dumps to resolve critical production issues.

Monitoring & RCA

Track system health and complete thorough Root Cause Analyses (RCAs) to prevent recurring outages.

Release & Automation

Support deployments, handle change requests in ServiceNow, and write shell/Python scripts to automate operational tasks.

Requirements

Team & Process Management

1–2+ years leading a support Pod/team with practical expertise in ITIL framework processes (Incident, Problem, Change Management).

ITSM Tooling

Hands-on experience with

ServiceNow

for ticket logging, SLA tracking, task routing, and change request approvals.

Java Stack

5+ years supporting Java/J2EE, Spring Boot, Microservices, and REST APIs.

Log & System Diagnostics

Deep experience with Splunk/ELK, Java thread/heap dump analysis, and Unix/Linux CLI.

Databases & APM

• Strong SQL skills (Oracle, PostgreSQL, MySQL) alongside experience using APM tools like Dynatrace, AppDynamics, Datadog, or Grafana.
• Why Join Us?
• Work in an innovative environment with the business that is shaping the future of data migration.
• Be part of a
• dynamic, high-growth environment
• at

NucleusTeq

• .
• Competitive salary and
• comprehensive benefits package
• .