JUNIOR MANAGEMENT-CUSTOMER RETENTION

Handle customers who are considering cancellation, discontinuation, or switching to competitors. Understand customer concerns and provide suitable solutions to retain them. Conduct outbound calls and follow-ups with existing customers. Negotiate and offer approved retention solutions, plans, or benefits. Identify the key reasons for customer churn and maintain accurate records. Coordinate with Sales, Operations, Finance, Product, and Customer Support teams to resolve customer issues. Follow up with customers after issue resolution to ensure continued satisfaction. Maintain strong relationships with existing customers. Meet monthly retention, renewal, revenue, and customer satisfaction targets. Maintain accurate CRM records of customer interactions and outcomes. Prepare reports on churn, retention performance, customer feedback, and recurring issues. Escalate complex or high-value customer cases to the appropriate team.