Customer Support Representative (Arabic)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Arabic speaking Customer Support Representative for their office in Lisbon . Position: Customer Support Representative Location: Lisbon, Portugal Work model: on-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Review and evaluate AI-generated responses using detailed quality and annotation guidelines Label and annotate language model outputs accurately and consistently Assess AI-generated content for quality, relevance, factual accuracy, safety and policy compliance Apply complex annotation guidelines across different scenarios and content types Identify inconsistencies, edge cases and potential quality issues and escalate them when required Review and analyse structured text, language data and AI-generated content Maintain high levels of accuracy and quality while meeting productivity targets Provide accurate evaluations, annotations and actionable feedback to support AI model improvement Maintain strict confidentiality and follow project, data security and quality standards Adapt to updated guidelines, processes and project requirements . REQUIREMENTS: Native-level proficiency in Arabic, with excellent written communication skills Good command of English (minimum B2 level) Strong understanding of Generative AI, Large Language Models (LLMs), and AI annotation or evaluation platforms Previous experience in AI data annotation, LLM evaluation, RLHF, SFT, Quality Assurance, Content Labeling, Trust & Safety or a similar analytical environment is highly desirable Excellent analytical and critical thinking skills with strong attention to detail Ability to make objective and evidence-based decisions Ability to interpret and consistently apply complex written guidelines and policies Strong reading comprehension and written language skills Ability to evaluate structured text, datasets and AI-generated content accurately Comfortable working in a fast-paced, quality-driven environment with productivity and accuracy targets Professional and reliable approach with strong integrity Ability to handle confidential and sensitive information with discretion. BENEFITS : Modern office in a city center with open spaces, easy to access with public transportation Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace Full-time employment in Lisbon 24/7 rotational working schedule 2 rotational days off Opportunity to work in the rapidly developing field of Generative AI and Large Language Models International and multicultural working environment Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance And much more!!!