DCR Supervisor

DescriptionPosition Summary

The Designated Crisis Responder (DCR) Supervisor provides direct clinical and administrative supervision to the DCR team and supports the delivery of high-quality, legally compliant crisis evaluation, crisis intervention, and Involuntary Treatment Investigation services. The DCR Supervisor oversees DCR coverage, monitors service delivery and documentation, supports staff training and development, and ensures DCR practice aligns with agency standards, funder requirements, applicable contracts, RCWs, WACs, and DCR protocols. When needed, the DCR Supervisor will also provide direct clinical services as a DCR.

Responsibilities

Administrative Activities

Assists in establishing, updating, implementing, and overseeing standards and procedures for DCR service delivery

Attends community meetings related to DCR service delivery as needed

Oversees the DCR schedule directly or through designee to ensure DCR coverage is available 24 hours per day, 7 days per week

Assists with case record reviews for quality, timeliness, legal sufficiency, and appropriateness of service delivery

Works with Clinical Utilization System Manager and clinical leadership to ensure quality clinical services are provided and to ensure clinical documentation completed by staff meets agency and funder requirements and timelines

Attends or facilitates staff meetings as required

Staff Supervision

Supervises assigned DCRs by providing regularly scheduled individual and group supervision, clinical observation and consultation, and review of crisis evaluations and clinical documentation

Ensures staff performance meets agency productivity and documentation requirements

Supports the recruitment, hiring, onboarding, and training of DCR staff

Provides on-the-job training and facilitates other staff development opportunities to strengthen DCR knowledge, clinical judgment, legal decision-making, teamwork, documentation quality, and crisis response practice

Completes introductory and annual staff performance evaluations

Collaborates with Human Resources to develop and implement staff corrective action plans to address performance concerns when indicated

Works collaboratively with behavioral health and crisis leadership to increase clinician knowledge, understanding, and commitment to effective teamwork in accordance with agency standards

Reviews and approves employee timecards and leave requests

Direct Clinical Services

• Serves as DCR when needed due to call volume or staffing gaps
• Maintains ability to respond to DCR coverage and crisis service needs as required by program operations
• Perfom other duties as assigned

QualificationsJob Requirements

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements

This position normally requires physical demands of standing, walking, bending, lifting, or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision and skill.

Non-Physical Requirements

Education

Master's degree in social work, mental health counseling, marriage and family therapy, or a related field leading to eligibility for clinical licensure required

Experience

Experience as a DCR working in a community mental health setting with individuals experiencing serious mental illness, substance use concerns, co-occurring disorders, or acute behavioral health crisis required

One year of experience providing direct supervision, clinical supervision, or related on-the-job education preferred

Experience reviewing clinical documentation for quality, compliance, and legal sufficiency preferred

Training in working with special populations, including children, families, adults, and older adults preferred

Training in evidence-based or best-practice crisis intervention approaches preferred

Special Skills

Knowledge of DCR functions, protocols, related RCWs & WACs, professional ethics, consumer rights, and clinical/legal/forensic requirements related to involuntary treatment investigations in Washington State

Ability to provide sound clinical consultation and supervision in high-risk crisis situations

Possess and utilize effective verbal and written communication skills, including clear clinical documentation and professional communication with system partners

Ability to be self-motivated, professional, work independently, work as a team member, and promote a positive work environment

Ability to represent the agency in a professional manner with hospitals, courts, law enforcement, behavioral health providers, community partners, and the public.

Good understanding of Catholic Charities guidelines, policies, and procedures

Bilingual and biliterate in English and Spanish preferred

Licensure, Registration, Certification

License or credential that denotes MHP (Mental Health Professional) designation in the State of Washington, including Mental Health Counselor or Associate (LMHC or LMHCA), Independent Clinical Social Work or Associate (LICSW or LICSWA), Marriage & Family Therapist or Associate (LMFT or LMFTA), or Licensed Agency Affiliated Counselor (LAAC)

Current DCR designation in Chelan and Douglas Counties or ability to obtain DCR designation within the timeframe required by the agency and applicable state standards

Meet eligibility requirements for, or have current credential as, an Approved Clinical Supervisor preferred.

First Aid/CPR certification

Valid driver’s license and minimum required liability insurance for Washington State

Must be deemed insurable as determined by Catholic Charities’ liability insurance provider

Employment is conditional upon

• Being cleared by criminal background check and fingerprinting when required
• Work Schedule: Four 10-hour shifts per week, which includes a rotating schedule of days, evenings, overnights and weekends
• Wage Range: $97,520-$108,120 depending on education & experience
• Bonus: an earned bonus of $10,000 after 6 months, $10,000 at 1 year anniversary, and $10,000 at 2 year anniversary for a total earned bonus of $30,000

Benefits

13 paid holidays, 12 days of vacation, 12 days of sick leave per year

Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities

Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment

Basic Life Insurance paid 100% by Catholic Charities

Flexible Spending Account eligibility following 6 months of employment

Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment

Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft

Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools

Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.