Business Office Coordinator - OP Henderson Clinic

DescriptionJob Summary: For Henderson Outpatient location

Ensures smooth operation of the clinic’s administrative functions, including client intake, scheduling, and general office support with an emphasis on exceptional customer service in a compassionate and professional manner.

Essential Functions:

Oversee day-to-day administrative tasks, ensuring the clinic operates efficiently
Manage patient intake process, including verifying insurance, completing necessary forms, and entering patient data into the electronic health record system
Coordinate patient appointments and manage scheduling to ensure optimal workflow and minimal wait times
Answer phones, respond to inquiries, and direct calls to appropriate staff or clinicians
Maintain a clean and welcoming office environment
Greet clients and visitors in a friendly and professional manner, ensuring they feel comfortable and informed
Provide general information to clients regarding clinic policies, services, and resources
Ensure that patient confidentiality is always maintained per HIPAA guidelines
Support management with clerical tasks such as filing, photocopying, and data entry
Assist with special projects and other duties as needed including back-up for other staff.
Participation in skill enhancement activities.

QualificationsEducation and Experience:

High school diploma/GED
Familiarity with mental health services preferred

Knowledge and Skills:

Good knowledge of general office practice and business English
Excellent organizational, multitasking, and time management skills
Strong proficiency in office software (experience with electronic health record systems preferred)
Strong customer service skills
Ability to type at the rate of no less than 40 words per minute.
Compassionate and empathetic demeanor, with a commitment to maintaining a positive, respectful, and professional atmosphere.