Guest Services Associate Winter 26-27

DescriptionPosition Title: Guest Services Representative

Reports To: Guest Services Manager

Employment Status: Seasonal Full-Time or Part-Time; Winter 26/27

Job Summary:

Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products and addressing concerns brought to department’s attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain. Full and part-time positions available.

Essential Duties and Responsibilities:

Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions, and make recommendations

Provide thorough follow-up with all guest communications via phone, in person, and email

Active in the promotion of Brundage products and events. Help manage signup sheets and waivers of liability, etc.

Ensure procedures and product policies are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve them

Maintain a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and outside vendors

Complete sales and reservation transactions using Entabeni Point-of-Sale system

Enforcing Brundage health/safety policies with guests and fellow employees

QualificationsJob Qualifications:

High School GED required

Ability to effectively present detailed information both verbally and in written form to guests, management, and employees

Proficient in Microsoft Office applications including Word, Excel, and Outlook

Minimum of 1 year of customer service experience

Minimum of 1 year of cash handling experience

Other Requirements:

Must be 18 years or older

Knowledge of the Brundage/McCall area restaurants and attractions

Must be able to work a flexible schedule including weekends/holidays