Customer Service Representative

DescriptionJob Description:

Do you believe that work matters? Well, we do too. In fact, General Air Service & Supply, recognized as a top workplace in the US since 2023 and in Colorado since 2020, is looking for a Customer Service Agent who wants to jump in head-first and help solve problems and increase our capacity in serving customers. You will directly contribute to ensuring all General Air Service & Supply customers get their needs met promptly and accurately.

If you’re passionate about people, customer service, technical problems, and live to work hard and have fun, we want to talk to you.

Competitive Benefits: Medical, dental, vision, 401K, ESOP

Position Description:

We’re looking for an outgoing, energetic, and high performing Customer Service Representative with a desire to work in a team, answer a variety of calls, and support customers from all industries. The ideal candidate has a history of answering and responding to incoming telephone inquiries from customers, is comfortable with technology and inputting customer orders, and enjoys the thrill of problem solving.

Your Day-to-Day:

Skillfully prepare and submit customer quotes
Research and resolve conflicts and/or issues with customers
Systematically research customer product requests through interaction with vendors and purchasing departments
Strategically follow up with customers for post transaction and product satisfaction
Maintain a high volume of activity including inbound and outbound calls and emails
Skillfully navigate multiple computer platforms
Excel in developing customer relationships
Thrive on change while remaining highly organized, optimistic, and coachable

What You Bring to the Team:

Ability to communicate effectively
Strategically and systematically driven
Self-starter and able to expound beyond simple guidelines
Flexibility is a must
Capacity to multi-task and prioritize workloads
Strong desire for organization and details
Technically savvy and specifically skilled in Microsoft
Tactfully and professionally handle difficult customer issues
High school diploma or equivalent
Knowledge of gas industry products, processes, and welding equipment/supplies preferred
Capability of lifting and/or moving up to 50 lbs
Ability to sit or stand for long periods of time
Frequent repetitive motions related to data entry
Team player that enjoys hard work and having fun

Why General Air:

Our employees tell us that people choose General Air Service & Supply, many times until retirement, because of the way they are treated. They comment on feeling valued, empowered, and part of something special. In addition, we offer GREAT benefits:

Comfortable and open work environment
Competitive salary
Employee Stock Ownership Plan
Monthly profit sharing plan
We pay 80% of employee insurance (medical/dental) premiums
We provide Life Insurance coverage for employees, spouse, and dependents
Offer vision insurance
Free daily drinks
Frequent celebrations
Fun family-friendly events
Risk-taking mentality
Tuition and book reimbursement, as well as debt forgiveness
And more

Join us on our mission to serve and improve.

General Air Service & Supply is an affirmative action employer and that race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law, are not taken into account in any employment decision.