Bilingual Care Coordinator, NHTC

DescriptionEMPLOYER INFORMATION
Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSE
Care Coordination is an integral part of the philosophy of care at Clifford Beers Community Care Center. The Care Coordinator will deliver a blend of bilingual, family-centered, innovative billable and non-billable services to families based on their acuity and needs. Services are delivered in person, in office and in the community to facilitate the families' engagement. As a member of an interdisciplinary team, the Care Coordinator will assist the family in developing solutions, identifying community resources and supports based on the family’s needs and help promote permanent connections that support the family within the community.

KEY RESPONSIBILITIES

The essential functions of this position, include, but are not limited to:
Interpersonal communication

Establishing rapport with family members, schools and providers
Engaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s success
Tailor interactions to fit the tone, volume, and appropriate language for the client’s age and environment

Collaboration and teamwork

Collaborate and participate in an interdisciplinary team related to client care; in conjunction with the Clinic’s larger team
Regular participation in staff meetings, team meetings, case conferences, and grand rounds as a vital team member of the Clinic
Developing a shared understanding of respective roles and responsibilities of team members to ensure efficient collaboration
Facilitating and monitoring implementation of each Plan of Care developed by the family’s team

Care planning & coordination

Engage families in the community and regularly conduct home visits
Linking multiple services, healthcare providers, and community resources to meet families’ needs
Ensuring flow and exchange of information among family members, the team, and linked providers/supports

Documentation and Performance

Maintain an active caseload of families to meet yearly programmatic needs
Accurately document work in the organization’s electronic health record and any other platform as required by program
Meet billable expectations as directed by the supervisor.
Processing and determining appropriate eligibility
Flex work hours to offer 3 late nights (until clinic closure at 8p) for families who require services after 5p
Ensure that documentation is provided to the family in their preferred language (Spanish)
Perform related and appropriate duties as assigned

TRAVEL

This role may require travel throughout the State of Connecticut.

ENVIRONMENTAL CONDITIONS

Indoors, Environmentally controlled
Close Physical Proximity to coworkers

COMPETENCIES:
Must demonstrate the following competencies:

Diversity and Inclusion:
Foster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC. Employees must make every effort to:

Treat others with respect
Practice cultural humility
Elicit and welcome different points of view

Integrity:
Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to:

Be accountable for his or her own actions
Make decisions based on what is better for the families and employees
Build and maintain trust among co-workers and our families
Uphold honesty in all actions

Excellence:
Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to:

Utilize data and research to provide the highest quality of care
Regularly participate in professional development to stay abreast of most recent and progressive practices
Promote continuous quality assessment and improvement

Communication
The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to:

Oral Communication

Speak clearly and in an organized manner that can be easily understood
Express ideas concisely and respectfully
Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
Hold themselves accountable for pitch, speed, tone and volume of voice while speaking
Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance

Written Communication

Write clear and concise sentences devoid of grammatical and spelling errors
Tailor writing style to the audience of the message
Write in a respectful and tactful manner

AAP Statement
Clifford Beers Community Care Center (CBCCC), is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
QualificationsEDUCATION AND EXPERIENCE

Bachelor’s level degree in a behavioral health field preferred
Or 5 years experience

SKILLS
Must be able to demonstrate:
Family Engagement:

Knowledge of person centered care
Appropriate guidance and facilitation skills of families in the context of the culture, health status, and health needs

Technical:

Knowledge of basic group skills
Basic negotiation skills
Ability to delegate tasks and responsibilities
Excellent time management skills
Fully bilingual in Spanish and knowledge of Latine cultures

REQUIREMENTS

Valid driver’s license and reliable transportation

PHYSICAL ABILITIES

20 % of the time is spent making repetitive motions
50 % of the time spent sitting
10 % walking, bending, standing, stooping, crouching or kneeling
20 % of the time is spent using hands to type, write, or use controls
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions