BDC SPECIALIST

DescriptionDoral Automotive Group

Job Description

Position

BDC Specialist

Department

Sales

Reports To

BDC Manager

Position Summary
BDC Associates will be responsible for handling all Service internet Chats, Incoming appointment calls as well as confirming service appointments and performing follow-up for upcoming services

The Business Development Center (BDC) Associate is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service, and sales departments within the dealership.

Position Responsibilities

Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing and dealership and manufacturer events and promotions
Utilize computer & phone skills within our Internet department to increase appointments, sales, and customer retention
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers
Agents must adhere to Doral Auto Group phone scripts
Log all customer comments into Dealership’s CRM
Schedule follow-up contact if no appointment is made in Dealership Management System
Confirm scheduled appointments with future customers
Post scheduled appointments on appointment board in the Business Development Center
Re-schedule "no-show" customer appointments
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was
Schedule future contact as needed
Maintain and update customer changes in database
Contact current customer base on current marketing incentives
Complies with Company policies and procedures

QualificationsPosition Requirements and Qualifications

Ability to present information in a clear and professional manner
Ability to manage one's own time effectively
Ability to type efficiently
Basic & phone computer skills
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. 18 years or older required.
Acceptable driving record and a valid driver's license in your state of residence necessary for select roles