Delivery Driver

Description1. POSITION SUMMARY

The Delivery Driver is responsible for the safe and timely transportation of goods to clients on a designated route. This position verifies daily manifest, loads and unloads trucks accordingly, and makes its stops efficiently. The Delivery Driver serves as a public representative of the company’s brand and is responsible for providing excellent customer service and professionalism at all times.

2. POSITION EXPECTATIONS

Collect, check, and load all the day’s orders listed on their daily delivery manifest.

Check all paperwork against Jump Track manifest and determine best route order.
Check and load all outgoing bulk paper and water jugs.
Ensure load is secure, cannot shift and will not fall over during transportation.
Audit any outgoing White Glove orders and request changes as necessary.
Mark all problems on the daily PDL and return to Customer Service for follow-up.

Deliver all outgoing product to our customers and handle open pick-up requests.

Maximize route and delivery efficiency while providing excellent customer service.
Use Jump Track delivery software and tablet to collect Proof of Delivery information for all items delivered or picked-up.
Maintains compliance with all company guidelines and company established delivery standards.
Keep Customer Service and Driver Supervisor apprised of special situations that arise throughout the day.
Field calls from Customer Service and Management and make accommodations for special requests as necessary.

Process all customer returns and undelivered items nightly.

Palletize all empty water jugs, used toner cartridges, and returned merchandise in accordance with local policies.
Report any undelivered orders and pick-up issues to Supervisor.

Keep up with general paperwork requirements.

Maintain up-to-date Vehicle checklist and report problems to Supervisor.
Submit all water spiffs, productivity reports, etc. in a timely manner.

Ensures all product is delivered effectively, efficiently, and with high customer satisfaction
Verifies that staged product matches daily manifest and promptly communicates any needed adjustments
Performs basic carrying, lifting, and moving functions
Delivers all outgoing product to clients and handles open pick-up requests
Processes all customer returns and undelivered items daily
Maintains up-to-date vehicle checklist and reports concerns to management
Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations

Understands all company safety guidelines and protocols outlined in the Safety Handbook
Follows up on vehicle maintenance and inspections according to federal, state, and company guidelines

Inspects product thoroughly for concealed damages and reports any findings according to company procedure
Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksites
Mindfully shows care at worksites, including responsible treatment of client property and facilities:

Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;
Cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials;
Ensures no damage to client property or goods, whether item is preexisting or part of installation;
Participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday;
Confirms no product, materials, or tools are unintentionally left behind at worksite

Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or performing a team lift
Appropriately wraps and secures all product to minimize the risk of damage
Collects supporting materials as needed, such as pictures for warranty claims or client signatures
Visits client sites as assigned and delivers product efficiently and effectively
Mindfully shows care at client sites, including responsible treatment of client property and facilities:

Ensures professionalism at client locations, especially during interactions or in the manner of delivery;
Ensures no damage to client property or goods, whether item is preexisting or part of the delivery;
Checks own work after each project before leaving the client site to ensure quality;
Confirms nothing was unintentionally left behind at a client’s site

Collects supporting materials as needed, such as pictures for warranty claims or client signatures
Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or on uneven ground or ramps
Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off company vehicles and between storage locations and client sites
Coordinates with Delivery management to confirm daily route based on client locations as needed
Inspects product thoroughly for concealed damages; reports any findings according to company procedure
Collects, checks, and loads all the day’s delivery product

Checks and loads all outgoing goods and requests changes as necessary
Ensures load is secure and cannot shift or fall in transit
Appropriately wraps and secures all product to minimize the risk of damage
Marks any issues and reports to management

Delivers all outgoing product to clients and handles open pick-up requests
Processes all customer returns according to company procedure
Promptly communicates any delivery concerns or issues and secures client signature according to company procedures
Reports any undelivered orders and pick-up issues to supervisor daily
Receives calls from the internal team and makes accommodations for special requests as necessary
Meets company standards for attendance and punctuality
Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations

Understands all company safety guidelines and protocols outlined in the Safety Handbook
Maintains up-to-date vehicle checklist and reports concerns to management
Follows up on vehicle maintenance and inspections as needed according to federal, state, and company guidelines
Monitors own driving statistics provided by management from geo monitoring and ensures safety compliance.

Maintains compliance with all company guidelines and company established standards
Maintains clear and timely communication with management, including updates and concerns
Builds a familiarity with the company’s product, including brands, specifications, finishes, and descriptions
Maintains customer confidence and protects operations by keeping information confidential
Other duties as assigned

3. SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.
Qualifications4. MINIMUM QUALIFICATIONS & SKILLS

Education, Certifications, and/or Licenses:

Valid driver’s license with a clean driving record
Valid DOT medical card
High school diploma or equivalent preferred

Experience:

3 years’ experience in an outside route-based, client-facing role preferred
1 year’s experience driving a box truck preferred
Experience in wholesale office provisions industry a plus

Knowledge/Skills:

Positions Requirements:

Ability and willingness to navigate and drive throughout downtown Washington, D.C.
Knowledge of driving in a commercial environment, including procedures and vehicle maintenance
Ability to drive assigned routes, staying on schedule, processing deliveries, and managing drive times effectively
Ability to work schedule as assigned, including irregular hours or extended shifts as needed
Ability to work fully in person
Knowledge of safe use of tools and equipment
Proficiency with basic computer software and math skills