Case Manager Supervisor (52573)

DescriptionPosition Summary:
The Case Manager Supervisor provides leadership and oversight to a team of Case Managers responsible for ensuring the safety, well-being, and permanency of children and families involved in the child welfare system. This role ensures compliance with the Florida Child Welfare Practice Model, guiding case managers in delivering trauma-informed, culturally responsive, and family-centered services. The Case Manager Supervisor plays a key role in achieving program goals, including reunification, placement stability, adoption, and permanency planning while upholding best practices in child welfare. The role focuses on strong supervision, team performance, and accountability by using data and metrics to guide decision-making, improve outcomes, and maintain compliance with all contractual and performance standards.

Essential Job Functions:

Provide guidance and oversight to the case management team to ensure high-quality service delivery.
Monitor and evaluate case management staff performance, providing coaching and professional development opportunities.
Participate in and lead case conferences, team meetings, and training sessions.
Ensure staff adherence to HIPAA, Professional Ethics, Consumer Rights, and Confidentiality policies.
Participate in performance improvement activities and uphold the mission, vision, and guiding principles of WestCare Foundation.
Provide daily team huddles for oversight, direction, and support to assigned case managers.
Lead regular team meetings to review data, performance metrics, and case progress.
Review and approve key case actions including safety plans, placements, and court documentation.
Promote accountability, professionalism, and teamwork within the unit.
Provide guidance and oversight to the case management team to ensure high-quality service delivery.
Conduct weekly one-on-one supervision sessions with each Case Manager.
Encourage teamwork, open communication, and a commitment to excellence
Support onboarding, training, and ongoing development for new and existing staff.
Provide consistent feedback, mentoring, and coaching to strengthen skills and performance.
Recognize and reinforce positive performance and address issues promptly and professionally.
Conduct timely Supervisor Consults and thorough Supervisor Reviews on cases, providing detailed feedback and ensuring that documentation reflects accurate case activity, quality of service, and engagement with families. Ensure these are documented in FSFN.
Track compliance with required case activities, documentation timelines, and quality standards.
Use data to identify trends, gaps, and opportunities for improvement.
Partner with Quality Assurance and leadership to address findings and support performance improvement plans when needed.
Ensure documentation, supervisory reviews, and case activities are timely and accurate in FSFN.
Ensure court documentation is accurate, professional and filed within established Children Legal Services time frames.
Meet or exceed all contractual, scorecard, and performance metrics.
Monitor and manage unit performance across key measures, including:
Children Seen Every 30 Days
o Supervisor Reviews
o Medical and Dental Compliance
o Parent Engagement
o Case Plan Updates and Safety Plan
Review data weekly to identify red and yellow performance areas and collaborate with Case Managers on realistic plans to improve outcomes.
Facilitate accountability discussions that focus on learning, growth, and shared responsibility rather than blame.
Maintain organized calendars and ensure adequate coverage for staff in the field to balance workload and prevent burnout.
Collaborate with internal departments, community partners, and the court system to support effective service delivery.
Maintain clear, respectful, and professional communication at all times.
Facilitate reunification efforts while maintaining concurrent planning for alternative permanency options.
Perform other duties as assigned.

QualificationsEssential Qualifications:

Certifications/Licensures:

Certification as a Certified Case Manager Supervisor in good standing by the Florida Certification Board is required within 6 months from the date of hire. Preference will be given to those candidates who are currently Certified as a Child Welfare Professional.

Education:

Master’s degree in social work or a related field, with at least one (1) year of managerial experience in human services or child welfare programs; or
Bachelor’s degree in social work or a related field, with at least three (3) years of experience in human services or child welfare programs, including at least one (1) year in a managerial or supervisory role.

Experience and Competencies:

Bilingual is preferred.
Physical required prior to hire; paid by agency
Valid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;
The ability to determine appropriateness and eligibility for consumers’ admission
The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Case Plan
The ability to write assessments, progress notes, discharge summaries, and other consumer related data as evidenced through the clinical records
Knowledge of the inter-relationship among substance use, mental health, and primary care disorders
Knowledge and application of developmental theories
The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life area
The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
The ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resources
The ability to identify the needs of a consumer that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available
The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
Understanding of the relationship among mental health, substance use, physical health, and medication use on daily functioning
Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
Understanding of family dynamics, family roles, and family structure
Understanding of professional ethics, consumer rights, and professional responsibilities
Ability to communicate appropriately and effectively with members of a multidisciplinary team
Ability to organize, interpret, and communicate data in a comprehensive and effective manner
Ability to handle multiple tasks and effectively prioritize
Ability to network with internal and external departments and agencies
Understanding of issues related to individuals with varied identities in prevention, intervention and treatment.
Understands that individuals with distinct community backgrounds, have different perceptions of health
Demonstrates respect for individuals with varied identities when conducting assessments, developing Wellness and Recovery Plans, and providing services
Understands that individuals with distinct community backgrounds define and perceive family and its importance differently
Demonstrates ability to work effectively with individuals with distinct community backgrounds
Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding triggering past adverse experiences, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
Ability to identify and describe key signs, symptoms, impact and manifestations of adverse experiences
Aware of the differences between trauma informed and trauma-specific services
Understands the bidirectional relationships among substance use and mental disorders
Understands the differences among various kinds of abuse and adverse experiences, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence
Knowledge of WestCare Mission, goals and values
Knowledge of Incident Reporting
Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality</l